Resident Services Coordinator

Job Description Supports the Assistant Property Manager with renewals, rent collection, service request completion, customer service phone calls, file organization & accuracy, resident communication & inquiries, lease contract questions/changes and other administrative duties. Foster resident retention through exceptional day-to-day resident interactions via in-person, phone call/voicemail and email communication to encourage positive online reputation reviews. Take ownership of resident concerns with solutions-oriented and caring attention while seeking manager support in a timely manner. Schedule move-in and move-out inspections with residents. Assist with managing all move-in and move-out calendars while keeping management software up to date. Coordinate move-in orientations and conduct orientations in a way that promotes owner reputation and provides superior customer satisfaction. Schedule freight elevator for move-ins and move-outs. Organize and manage inventory list of products used by leasing and management such as collateral, access devices, move-in amenity products, etc. Assist residents with adding rentable items such as parking spaces, EV parking, storage lockers, storage rooms, and amenity reservations when necessary. Perform all duties of a Leasing Coordinator as needed to the benefit of the property. Support the leasing team with the assistance of file checklist tasks in anticipation of new leases. Shop competitive properties. Assist with company/vendor sponsored resident events. Assist with community-wide e-blasts, residential notices, and elevator displays. Maintain exceptional standards of leasing office, tour path, and model apartments. Review unit turn requirements with supervisor prior to move-ins. Complete move-in requirements & packets, final inspection of apartments prior to new move-ins and conduct move-in apartment inspections with new residents. Prepare and distribute move-in gifts for all new residents moving in. Provide exceptional service to customers, vendors, and colleagues. Promote and participate in company-sponsored training programs and ensure the participation of all maintenance staff as required. Handle resident issues, conflicts, and complaints professionally and escalates to management when appropriate. Comply with company’s policies and procedures, safety rules and regulations, and all applicable local, state and federal laws. Complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc. Perform other duties as required. What You Will Bring High School Diploma or equivalent required Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties Excellent interpersonal, oral, and written communication skills Excellent writing, proofreading, and editing skills Perks & Benefits When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. 3 weeks of PTO Referral program Employee Discount Program 401(k) Employee Match 50% employee discount on our hotel properties 30% friends & family discount on our hotel properties Free employee parking spot or public transportation partial reimbursement Residential housing discount after 1 year of continuous employment Annual education allowance of up to $1,000 after 1 year of continuous employment Salary Range $23-26 About The Company For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. Fair Chance Employment Policy Onni Properties, LLC (“Onni”) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinances, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. AI Use This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work. #J-18808-Ljbffr Onni Group of Companies