Customer Service Representative

Customer Service RepresentativeHot JobOak Ridge Office - Oak Ridge, TNOverviewSalary Range $15.00 - $15.00 Hourly Level Experienced Position Type Full Time Job Shift Day Education Level High School Travel Percentage Up to 25%Description/ResponsibilitiesWe are seeking qualified Customer Service Representatives to join our team! You will be responsible for giving an exceptional customer experience and cross selling products and services to help the bank grow and reach its goals and vision.Responsibilities:Responsible for handling confidential and sensitive mattersProvides customer service including the opening of new accounts and resolution of customer inquiriesProvides customers with information on deposit accounts, rates, service charges, restrictions, and other relevant account informationResponsible for following proper regulatory guidelines in the preparation of all paperwork for opening of all new account products offered within the BankResponsible for cross-selling other bank services and refers customers to other departments as appropriateKnowledge of Bank OperationsKeeps informed of changes in bank services or proceduresImplements company policy pertaining to the cashing of checks and withdrawal of funds from accountsResponsible for approval of cashing of checks and withdrawal of funds from accounts within the authority of the dollar amount approved for the position.Responsible for handling a wide variety of customer problems either through direct personal action or referral to the proper departmentTrains additional new accounts representativesPerforms Teller duties when necessaryResponsible for ensuring compliance with BSA/AML/OFAC policies, procedures, and processes as it pertains to the CSR role in the Bank.QualificationsQualifications:• Previous experience preferred• Excellent communication skills, leadership skills, goal oriented and professional appearance• Proven sales track record, self-motivated, able to work with minimal supervision• Ability to build rapport with clients• Strong analytical and mathematical skills• Must have reliable transportation and able to work all 5 TNBANK locations• High School Diploma or EquivalentOther Duties :Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Equal Opportunity Employer