BILINGUAL Customer Service Representative

BILINGUAL Customer Service Representative Engage Insurance Group is seeking a Bilingual Customer Service Representative who embodies professionalism, energy, and passion for helping others. This is more than a customer service role; it’s an opportunity to make a meaningful impact by guiding individuals, families, and businesses through their insurance needs. As a key member of our team, you’ll deliver exceptional service and leverage your bilingual skills to ensure all clients feel understood and supported. Make a Difference: Help clients protect what matters most by offering tailored insurance solutions. Professional Growth: Be part of a dynamic team that values your skills and empowers you to succeed. Competitive Edge: Utilize a platform with cutting-edge tools, training, and support to maximize your potential. Diverse Clientele: Serve a broad spectrum of clients, supported by your fluency in English and Spanish. RESPONSIBILITIES Deliver outstanding customer service with a friendly, professional demeanor in person, over the phone, and via email. Process new insurance applications and handle policy updates with precision and efficiency. Maintain comprehensive records of client interactions, insurance policies, and change requests in accordance with company guidelines. Stay informed on industry trends, state laws, and underwriting requirements to provide the best advice to clients. Continuously seek opportunities to acquire new clients and generate leads. Conduct follow-up sales activities to build long-term client relationships. WHAT WE ARE LOOKING FOR Bilingual Proficiency: Fluent in English and Spanish to effectively serve a diverse clientele. People-Oriented: Strong interpersonal skills to build trust and foster relationships with clients and team members. Self-Starter: Motivated, organized, and driven to exceed expectations in a fast-paced environment. Detail-Oriented: Ability to multitask, stay organized, and manage time effectively. Communication Skills: Excellent written and verbal communication, with the ability to simplify complex insurance concepts for clients. Sales Savvy: A fearless, high-achiever attitude toward generating leads, making cold calls, and closing deals. Technical Proficiency: Skilled in using computers, managing applications, and solving problems efficiently. Licensed Professional: Must hold a valid Property and Casualty insurance license. ABOUT ENGAGE Engage Insurance Group was founded on the principle of helping individuals and businesses thrive. Our success is built on the dedication of driven professionals committed to delivering excellence. We empower our team with a robust platform — the tools, flexibility, and range needed to deliver exceptional value to clients. Together, we offer innovative products and services that give our team a genuine competitive edge in the industry. #J-18808-Ljbffr