Front Office Representative-Cardiology

Front Office Representative-Cardiology

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers' commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative for our Cardiology clinic in Avondale. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Essential functions include coordinating and managing physician clinic schedules, welcoming patients as they contact the office either personally or by telephone, managing check-in and check-out functions, scheduling appointments/tests/procedures, collecting deposits or co-pays/deductibles, answering all incoming calls and routing them to the appropriate staff, reviewing daily clinic schedule to ensure appropriate authorizations/co-pays, making reminder calls for next day appointments, providing excellent customer service and assistance to patients of the practice, pulling faxes and disseminating to the appropriate individual, overseeing petty cash, close batches, post co-pays to batches, and end of day balancing of the cash drawers, arranging transportation/interpretation for patients if needed, and scanning documents into Athena.

Minimum job requirements include at least 1 year of customer service skills and experience, high school diploma or GED, previous experience with Athena system a plus, ability to plan, coordinate and organize front office tasks and workflow, excellent customer service and communication skills, excellent communication skills, ability to take initiative, work well with an established team, excellent organizational skills, attention to detail computer skills using Microsoft software, scheduling software and email applications, the ability to work in a constant state of alertness and in a safe manner, and bilingual Spanish/English a plus.

Nonessential functions include responsible for the overall cleanliness of the front office, performing other duties as assigned, and hours may vary and be outside of normal office hours depending on business needs.

Joining IMS Care Center is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you'll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

IMS is a tobacco-free work environment.

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Integrated Medical Services (IMS)