Site Reliability Engineer

Meet The Team

The Customer Experience (CX) engineering team is a group of extraordinary technical guides whose main focus is delivering a world-class customer experience by solving the toughest business challenges with network-centric solutions. We accelerate customer and partner success through ground breaking technology design, implementation, and optimization across a broad range of Cisco technologies. Our team collaborates closely with Cisco product, engineering teams, partners, and multi-functional groups to drive meaningful technology transitions and deliver real business outcomes. We are a high-performing, globally connected team with a strong culture of continuous learning, mentorship, and knowledge sharing. Our impact is validated through strong financial results, industry recognition, and some of the highest customer and employee satisfaction scores at Cisco.

Your Impact

As a Site Reliability Engineer (SRE) on this CX engineering team, you will play a key role in how Cisco IQ delivers outcomes for our customers, managing and supporting complex, large-scale environments across compute, virtualization, and multi-cloud infrastructure. You will support a world-class monitoring platform that drives IT operations for network, collaboration, data center, and security operations, providing proactive management, monitoring, and optimization of infrastructure and processes to reduce costly inefficiencies, maximize system availability, and improve security and compliance. You will work closely with delivery teams within Customer Experience, Cisco IQ, and partners to deliver services and strategic consulting engagements that drive real business outcomes.

As a lead member of this Customer Experience team:

• Work on a best-in-class network management architecture, including administration and automation of tasks in tools such as ServiceNow, Splunk, and other Cisco technologies.
• Apply Splunk power user skills to write and optimize SPL queries, configure custom alerts, and build dashboards and reports that drive proactive monitoring and faster incident response.
• Experience with compute, virtualization, and container environments including Cisco UCS, HyperFlex, VMware, Microsoft, and Kubernetes.
• Apply technical familiarity with multi-cloud environments, primarily AWS, from a network integration perspective.
• Apply software programmability, automation (Python, Ansible, Terraform, and so on), orchestration, and virtualization technologies to improve and automate customer stacks.
• Build and review project work, including design recommendations, High-Level Design, Low-Level Design, and Implementation/Change Management Plans.
• Work through pressure in high priority and complex situations and outages, diagnosing and solving problems related to the operating system, hardware, network, and related software.
• Work with the team in evolving application infrastructure architecture and make recommendations for improvements.
• Lead all sys-admin functions of the servers, perform patch and software distributions, run security configuration of the systems, provide reports for management use, and demonstrate system health and compliance based on pre-defined standards.

Minimum Qualifications:

• Hands-on experience with Splunk and ServiceNow
• Bachelor's degree and 6+ years of professional experience
• Experience as a Linux Administrator or hands-on experience with Linux (Alma, CentOS)
• Experience with software programmability, automation (Python, Ansible, Terraform, and so on), orchestration, and/or virtualization technologies
• Experience in ITIL-aligned customer support processes

Preferred Qualifications:

• Experience with compute, virtualization, and container environments including Cisco UCS, HyperFlex, VMware, Microsoft, and Kubernetes
• Proven ability to mentor and develop junior engineers, with experience leading high-visibility strategic consulting engagements
• Working knowledge of Cisco technologies
• Experience integrating network services appliances (such as firewalls, IPS, load balancers, WAN optimizers) within Data Center solution designs
• Experience building and reviewing project work, e.g. design recommendations, High-Level Design, Low-Level Design, and Implementation/Change Management Plans

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $139,300.00 to $203,600.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area: $167,700.00 - $282,000.00

Non-Metro New York state & Washington state: $149,100.00 - $250,900.00