Operations Stadium VP of Food & Beverage, Retail, & Hospitality

Baltimore RavensVice President of Food & Beverage Retail & HospitalityDepartment: Stadium Operations & Guest Experience Reports To: Senior Vice President Stadium Operations and Guest ExperienceLocation: M&T Bank Stadium Baltimore MDEmployment Type: Full-TimePOSITION SUMMARYThe Baltimore Ravens are seeking a dynamic experienced and visionary Vice President of Food & Beverage and Retail Operations to lead and oversee all food and beverage and retail activity at M&T Bank Stadium. This vice president-level role serves as the primary point of contact and internal operator between the Baltimore Ravens organization and our key partners LEVY Restaurants (F&B provider) and Fanatics (retail provider) ensuring best-in-class guest experiences across all position is both strategic and operational in nature. The Vice President will be responsible for the full P&L of the F&B and retail enterprise driving revenue managing costs and building a culture of excellence integrity and hospitality that reflects the Baltimore Ravens brand. The Vice President oversees all catering concessions premium dining suites clubs and stadium hospitality programs managing these through our partner relationships while providing ownership-level accountability and RESPONSIBILITIESStrategic Leadership & VisionDevelop and execute a comprehensive F&B and retail strategy aligned with Baltimore Ravens organizational goals fan experience priorities and revenue as the Ravens primary relationship manager and accountable leader with LEVY and Fanatics setting expectations reviewing performance and driving continuous long-term planning for F&B and retail programming including capital investment recommendations technology adoption menu innovation and retail assortment against best-in-class NFL and live entertainment venues to identify opportunities for innovation and with senior leadership to shape the overall stadium guest experience as a member of the stadium operations senior leadership team contributing to organizational strategy and long-term venue with the business development of Relentless Events the private events wing for the Baltimore ManagementOversee day-to-day F&B and retail operations for all game days and stadium events including catering concessions premium dining club lounges suite service and retail stores/ operational readiness and flawless execution across all event types including NFL games concerts and special with LEVY and Fanatics leadership to manage staffing levels service standards training programs and operational accountability with partner organizations through defined service-level agreements KPIs and regular performance as the escalation point for operational issues; proactively resolve challenges to protect guest experience and revenue.3rd party full stadium operations Management & P&L OversightOwn the full P&L for food & beverage and retail operations including budgeting forecasting financial reporting and variance revenue maximization across all F&B and retail channels through strategic pricing programming and guest experience and execute cost management opportunities without compromising quality or guest and manage contractual financial terms with LEVY and Fanatics including revenue share capital contributions and incentive regular financial reporting and business updates to Ravens senior annual financial targets in partnership with the CFO/Finance leadership and present quarterly business reviews to executive & Partnership DevelopmentChampion a culture of hospitality integrity and excellence across all F&B and retail operations and partner strong collaborative relationships with LEVY and Fanatics at all levels from senior leadership to frontline management to align on culture standards and internal initiatives to recognize outstanding service performance and embed Ravens values into the stadium hospitality the Baltimore Ravens in industry forums partner planning sessions and vendor as an ambassador of the Ravens brand within all guest-facing food beverage and retail -Functional CollaborationWork closely with the Marketing Partnerships Premium Services and Guest Experience teams to integrate F&B and retail programming with broader organizational with Stadium Operations Events and Security to ensure smooth coordination on event with the Ravens legal and finance teams on contract compliance auditing and risk new business development opportunities including catering contracts private events and non-NFL event Plaza Operations LeadershipGameday Operations: Oversee all North Plaza food beverage and retail activations on gamedays ensuring seamless execution staffing vendor coordination and guest -Gameday Operations: Lead and manage North Plaza operations on non-gameday dates including routine maintenance vendor scheduling and space Contract Management: Negotiate manage and maintain contracts with promoters utilizing the North Plaza space ensuring compliance with team standards and financial -Scale Concert Execution: Plan and execute small-scale concerts and live entertainment events in the North Plaza coordinating with artists production teams promoters and internal Creation & Programming: Develop and execute a calendar of curated events in the North Plaza designed to drive traffic and fan engagement including but not limited to: UFC watch parties March Madness viewing events FIFA World Cup activations World Series watch parties and other major sporting or cultural :Bachelors degree in Hospitality Management Business Administration or a related field (Masters degree preferred).Minimum 8-10 years of progressive leadership experience in food & beverage and/or retail hospitality operations with at least 4-6 years of senior leadership roles. Demonstrated experience managing large-scale F&B and/or retail operations in a stadium arena convention center resorts or comparable high-volume entertainment track record of P&L ownership and financial management in a complex multi-channel managing third-party operator or vendor partnerships (contract management performance accountability relationship management).Exceptional leadership skills with the ability to inspire influence and hold accountable cross-functional and partner financial acumen including budgeting forecasting cost control and contract integrity professionalism and sound judgment in high-pressure high-visibility communication and presentation skills; able to communicate effectively at all organizational :Experience working within a professional sports organization (NFL NBA MLB NHL MLS or similar).Familiarity with LEVY Restaurants Aramark or Delaware North and/or Fanatics as operational of current F&B technology platforms (POS systems mobile ordering cashless payment).Understanding of current retail trends in licensed sports merchandise and fan experience Thinking: Translates organizational vision into operational strategy and drives Management: Manages complex P&Ls with rigor discipline and a focus on sustainable & Influence: Builds high-performing teams and partner cultures; leads by example with Management: Develops and sustains strong trust-based partnerships internally and Experience Orientation: Champions the fan/guest experience in all : Thrives in a dynamic event-driven environment; effectively manages competing : Partners cross-functionally and cross-organizationally to achieve shared REQUIREMENTS / WORKING CONDITIONSMust be available to work all home games events and select operational planning activities including evenings weekends and to walk and stand for extended periods in a stadium may be required for partner meetings industry events and benchmarking & BenefitsSalary range: $180000Paid time off to include 20 vacation days and 5 personal/sick daysCompetitive 401(K)Company-paid health insurance including health and vision. Dental insurance also provided with minimal employee contributionAs an equal opportunity employer we consider candidates from all backgrounds and identities. We encourage individuals from all ethnicities sexual orientations gender identities socio economic status as well as military veterans and individuals with disabilities to apply.

Required Experience:

Exec