Customer Service Specialist

EST Skilled Trades Experienced CSRAt Pink Callers, we are a ServiceTitan Certified Call Center dedicated to providing top-notch remote customer service for HVAC, plumbing, roofing, and electrical contractors. Our team of customer service rockstars uses both human expertise and AI-driven tools to manage calls and interactions, allowing contractors to focus on their core work. We're all about creating a supportive and engaging environment for our team.What You'll Be DoingHandling incoming customer calls with professionalism and a smile.Using ServiceTitan to manage customer interactions efficiently.Providing support to customers with questions about their service needs.Collaborating with a friendly and dynamic team to enhance customer satisfaction.The Hiring ProcessWe have a rigorous process for hiring, but move FAST for the right person. You could be hired in as little as 10 days! We've had lots of interest, so the first few steps are automated to make sure you can get considered quickly.Don't worry—if you take the time to apply, we will respond to100% of the applicants.The process:1. Click apply and answer a few Who, What, When questions. (5 min)2. You'll be texted a link for a 10 min questionnaire that will help match you to the job (or others that might suit you!).3. You'll get a text for a quick 1-way video question. (5 min)4. We'll send you a link to get scheduled for an in-person interview.5. You can easily be in for an interview within a couple days from right now.What We're Looking ForAt least one year of experience in the trades industry. Proficiency with ServiceTitan software. Strong communication and problem-solving skills. A positive attitude and a team player mindset. Ready to take the next step in your career? Apply now and become part of a team that appreciates your talents and helps you grow! Truchoice Roofing