Desktop Support Analyst

Tryfacta, Inc.

Desktop Support Analyst

Tryfacta is seeking a Desktop Support Analyst for our client in Orlando, FL 32839. This is a long-term temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Position Title: Desktop Support Analyst Location: Orlando, FL 32839 Duration: Long-Term Contract Work Schedule: Monday – Friday | Day Shift | 8:00 AM – 5:00 PM Pay Rate: Competitive

Responsibilities for this position include, but are not limited to:

Provide Tier 1/Tier 2 desktop support for end users.
Troubleshoot Windows 10/11 desktops and laptops.
Install, configure, and support hardware, software, and peripheral devices.
Support Microsoft Office 365 applications and user accounts.
Create, modify, and troubleshoot Active Directory accounts.
Resolve printer, scanner, VPN, Wi-Fi, and network connectivity issues.
Perform desktop imaging, deployments, and workstation setups.
Install software updates, patches, and security fixes.
Document incidents and resolutions using the organization's ticketing system.
Escalate complex technical issues when appropriate.
Deliver exceptional customer service in a fast-paced enterprise environment.

To be considered for this position, you should have:

3+ years of Desktop Support or IT Support experience.
Strong experience supporting Windows 10/11 environments.
Hands-on experience with Microsoft Office 365 and Active Directory.
Experience troubleshooting desktop, laptop, hardware, software, printer, and network issues.
Experience with VPN and Wi-Fi connectivity troubleshooting.
Knowledge of TCP/IP, DNS, DHCP, and basic networking.
Experience with desktop imaging, deployment, and workstation setup.
Excellent communication and customer service skills.
Ability to work onsite in Orlando, FL.

Preferred:

SCCM or Microsoft Intune experience.
Azure/Entra ID experience.
ServiceNow, Remedy, or other ITSM ticketing systems.
CompTIA A+, Network+, MCP, or similar certifications.
Government, healthcare, or large enterprise IT support experience.

Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation

Apply

Vacancy posted 1 day ago

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