System Engineer

System Engineer

Location: Richmond, Virginia (hybrid)

Duration: 12 months

Role Overview

We are seeking a system Engineer to join our team. This role is focused on the monitoring and production support for critical Data Transaction platforms. The position involves ensuring the availability of applications running on LINUX servers and managing data transmissions happening through the GIS platform. The ideal candidate will be responsible for maintaining platform stability and resolving technical issues in a 24x7 environment.

Key Responsibilities

• Provide monitoring and production support for critical Data Transaction platforms.
• Ensure 24x7 platform availability for applications running on LINUX servers.
• Monitor the GIS application to ensure the availability of data transmissions.
• Analyze and resolve transmission and protocol issues, including FTP, FTPS, SFTP, AS2, and VPN.
• Troubleshoot incidents related to transmission issues and monitor corresponding alerts.
• Restart applications as necessary to maintain system performance.
• Troubleshoot basic mainframe issues related to bank transmissions.
• Resolve production issues related to data transmissions in a timely manner.
• Escalate complex issues to the appropriate next-level support team.
• Document detailed descriptions of problem situations and their resolutions.

Required Qualifications

• Basic knowledge in Unix and Mainframes.
• Knowledge of transmission protocols and networks.
• Problem-solving and critical thinking skills.
• Verbal and written communication skills.
• Ability to recognize and escalate problem situations to the appropriate level.
• Flexibility to work any shift, including weekends and holidays, when needed.

Preferred Qualifications

• Network and Midrange experience.
• Previous helpdesk or command center experience.
• Knowledge of or experience with Gentran Integrated Suite.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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