Member Services Representative - Quest4Life

Member Services Representative

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary: The Member Services Representative provides prompt and courteous customer service to all internal and external customers by providing general receptionist duties at the front desk.

Responsibilities:

• Effectively handles or refers member/customer complaints and situations, preserving customer dignity while researching a prudent solution. Serves members in a friendly and enthusiastic manner.
• Helps maintain appropriate stocking levels of inventory and supplies at front desk area. Maintains high standards of facility cleanliness and appearance.
• Performs general receptionist activities including answering and routing phone calls, taking accurate messages, greeting members, etc. according to departmental policies and procedures. Greets all guests/members into the facility ensuring proper registration. Handles monetary transactions at the Front Desk according to departmental policies and procedures. Communicates employee and member issues to Front Desk Manager as necessary.
• Registers members/guests for classes, programs, nursery services, etc. Helps maintain and update all program books, information books and front desk logs and classroom schedules both manually and electronically.

Knowledge/Skills/and Abilities Requirements:

Education Requirements: None required as long as other position qualifications are met. Licensure/Certification Requirements: No licensure or certification required. Professional Experience Requirements: No prior experience required.

Legal Employer: NCHEALTH

Entity: Caldwell Memorial Hospital

Organization Unit: Quest4Life

Work Type: Per Diem

Standard Hours Per Week: 19.00

Salary Range: $15.55 - $22.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Variable

Location of Job: US:NC:Lenoir

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email View email address on click.appcast.io if you need a reasonable accommodation to search and/or to apply for a career opportunity.