Service Technician

Technical Support Technician

The position involves providing technical support to customers related to the installation, maintenance, and repair of equipment. The role requires timely and efficient response to customer inquiries and requests, scheduling travel to customer locations, and performing preventive maintenance, upgrades, or improvements on existing machines. Additional duties may be assigned as needed.

Responsibilities

Respond to customer inquiries, complaints, or requests regarding the operation of our manufactured machines in a timely and efficient manner.

Schedule and arrange travel to customer locations to install new machines, troubleshoot problems, diagnose issues, and develop repair plans.

Evaluate resources needed and assess materials and time for project completion, including ordering necessary components.

Schedule visits for preventive maintenance, upgrades, or improvements with existing machine customers.

Coordinate with Customer Service regarding warranties and liabilities per machine.

Assist the Machine Build Department in assembling machines when needed.

Support Sales, Engineering, Media, or other departments by communicating customer concerns and requests, including complaints, RFQs, and orders.

Update Salesforce.com regarding service calls conducted, repairs made, and parts used.

Follow up with customer re-orders for spare parts, media, or tooling.

Prepare service and expense reports and forward them to the Field Service Coordinator and Accounting immediately upon completion of a trip, submitting receipts and documentation related to any service visit.

Qualifications

Technical diploma or degree in Electrical/Mechanical Engineering, or 3-5 years of experience providing technical services to customers in the absence of an engineering degree.

Ability to troubleshoot mechanical, electrical, hydraulic, pneumatic, and electrical control systems.

Proficiency in using mechanical and electrical measuring tools, such as micrometers, calipers, DMMs, and oscilloscopes.

Ability to read mechanical, engineering, or other drawings, prints, and schematics.

Proficient in safely using hand tools.

PLC knowledge is a plus.

Good written and oral communication skills.

Ability to lift and carry up to 55 pounds.

Ability to reach above shoulder level and stoop to floor level.

Must possess a valid driver's license.

Location and Schedule

Based in Irwin, Pennsylvania, USA, this full-time hourly position requires up to 80% travel to support our customers. Travel is primarily US-based but may extend to Canada and Mexico. Many technicians return home every weekend, but travel may require being away for up to 1-2 weeks at a time.

Irwin, Pennsylvania, is a small town known for its community spirit and proximity to Pittsburgh, offering a blend of suburban living with easy access to urban amenities.

Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

Americans Disabilities Act (ADA) The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.