Nurse Manager

SUMMARY:

Under the direction of the Director of Nursing, the Nurse Manager (NM) provides leadership and clinical nursing oversight for the health center. In collaboration with the Clinic Operations Manager and Provider Lead, the NM ensures the smooth functioning and daily operations of the health center.


The NM oversees clinical processes, workflows, and schedules, and ensures appropriate clinical staffing to achieve excellent patient care. The NM is responsible for direct supervision of all clinical support staff, including staffing, coverage planning, performance management, and competency validation to ensure safe, high-quality care delivery.


The NM leads key population health and care coordination functions, including transitions of care, care gap closure, and vaccine management. The NM ensures compliance with clinical standards, regulatory requirements, and quality programs while promoting patient safety and satisfaction.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Leadership & Operations
• Contributes to the success of the health center triad by collaborating with Operations Manager and Provider Lead to ensure alignment and consistency within all departments.
• Supports and implements the organization's vision, mission, and values.
• Determines priorities and methods of completing daily workload to ensure timely execution.
• Partners closely with the Operations Manager and Provider Lead to ensure efficient and effective health center operations.
• Fosters a culture of service excellence, accountability, and patient-centered care.


Clinical Staff Supervision & Workforce Management
• Provides direct supervision of all clinical support staff within the health center.
• Oversees hiring, onboarding, training, and performance management of clinical support staff.
• Develops and manages staff schedules to ensure appropriate staffing and coverage at all times.
• Ensures all clinical support staff maintain required competencies, certifications, and training. • Establishes and monitors competency validation processes for clinical procedures and workflows.
• Conducts performance evaluations, coaching, and corrective actions as needed.


Clinical Operations & Patient Care
• Oversees clinical workflows to ensure safe, efficient, and high-quality patient care delivery.
• Assists with maintaining productivity standards and supports providers in delivering effective care.
• Addresses patient concerns and escalations to ensure patient safety and satisfaction.
• Supports clinical operations during high-volume periods and emergencies.


Population Health & Care Coordination
• Monitors and drives closure of care gaps in alignment with quality and population health goals.
• Partners with providers and leadership to improve clinical outcomes and quality metrics.


Vaccine & Clinical Inventory Management
• Manages local inventory of vaccines, ensuring appropriate stock levels and regulatory compliance.
• Oversees vaccine ordering, storage, handling, and administration processes.
• Coordinates vaccine delivery and distribution within the health center.
• Ensures compliance with all vaccine-related programs, documentation, and reporting requirements.


Quality, Compliance & Safety
• Ensures compliance with all clinical protocols, regulatory requirements, and organizational policies.
• Participates in audit preparation and maintains audit readiness.
• Partners with quality leadership to implement best practices and maintain NCQA standards.
• Ensures completion of mandatory staff education, training, and competency assessments.


Communication & Collaboration
• Maintains ongoing communication with the Director of Nursing and leadership regarding key issues.
• Builds strong working relationships with providers and staff to promote teamwork.
• Conducts regular staff meetings to communicate updates, policies, and expectations.


General Responsibilities
• Ensures compliance with all organizational policies and procedures.
• Practices sound financial stewardship and supports efficient use of resources.
• Maintains accurate documentation and records in compliance with organizational standards.
• Handles sensitive and confidential information with discretion.
• Flexibility to work at any/all Gracelight's locations.
• Performs all other duties as assigned.

QUALIFICATIONS:
• Associate degree in nursing or equivalent required
• Active LVN license required
• Two to three years of supervisory experience in a healthcare setting required
• BLS certification required
• Bilingual English/Spanish preferred
• Experience with audits and healthcare inspections preferred
• Experience in clinical operations and staff management preferred
• Knowledge of managed care practices and payer requirements preferred
• Strong clinical leadership and staff development skills
• Strong understanding of clinical workflows and patient care processes
• Excellent communication and interpersonal skills
• Ability to analyze data and drive performance improvement
• Ability to read and interpret documents, such as policies and procedures.
• Ability to compose routine reports and correspondence.
• Ability to exercise discretion and diligence in carrying out functions of role with problem solving as a central focus.
• Strong organizational and time management skills
• Proficiency in Microsoft Office and healthcare systems


PHYSICAL, ENVIRONMENTAL, AND MENTAL REQUIREMENTS:

The physical, environmental, and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical: While performing the duties of this job, the employee is regularly required to sit, stand, and walk for extended periods. Frequent use of hands for typing, writing, handling identification and insurance cards, and operating office equipment such as a computer, printer, and scanner is required. The employee must be able to bend, reach, and occasionally lift objects such as files and office supplies. Manual dexterity is required for tasks such as handling paperwork, entering data, and computer work.
• Sensory: While performing the duties of this job, the employee is frequently required to read and analyze printed and electronic documents including insurance information, financial forms, and demographic data. The employee must have sufficient visual acuity to work on a computer screen for extended periods and enter data accurately. The employee must be able to distinguish normal speech with background noise in a busy clinic environment, including phone calls, office equipment sounds, and waiting room activity.
• Cognitive: While performing the duties of this job, the employee is frequently required to sustain focus on multiple tasks in a fast-paced clinic environment with frequent interruptions. Strong problem-solving, organizational, and critical-thinking skills are required. The employee must communicate effectively, both verbally and in writing, with vendors and administrative staff. Emotional intelligence is essential for providing excellent customer service in a sometimes-high-pressure environment. The role requires adaptability to workflow changes, policy updates, and fluctuating invoice volumes while maintaining accuracy and efficiency.
• Environmental: While performing the duties of this job, the employee is exposed to a clinic reception area and patient waiting room environment. The employee will work in a shared space with frequent direct interactions with patients, visitors, and staff. The employee may experience frequent interruptions and must be able to transition quickly between assisting patients, handling administrative tasks, and responding to inquiries. The work environment includes moderate noise levels from conversations, ringing phones, office equipment, and patient activity in the waiting area. The employee may also be exposed to airborne pathogens and infectious diseases in a healthcare setting. Compliance with infection control protocols, including the use of personal protective equipment (PPE) as required, is necessary.


SPECIAL REQUIREMENTS:
• Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Gracelight practices.
• This position may require travel between sites for business purposes. Employees must be able to reliably fulfill this travel requirement within designated work hours if needed.
• A personal cell phone with reliable service and a data plan to use for business purposes.