Employee Banking & Investments - Business Strategy & Intelligence Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This role is responsible for delivering data-driven insights to support process design, performance management, and strategic decision-making. The position partners closely with business, operations, technology, and strategy teams to analyze data, design scalable processes, develop forecasting models, and support end-to-end delivery of key initiatives. The role ensures data, customer, and associate perspectives are central to enterprise objectives and execution. Key Responsibilities: Data Analysis, Reporting & Insights Design, develop, and sustain reporting tools, dashboards, and performance metrics to support business and operational outcomes Pull, analyze, and interpret data from multiple sources to deliver clear, actionable insights for leaders Establish and maintain KPIs and leading indicators to monitor performance, productivity, and process health Ensure data accuracy, integrity, and consistency across analyses and reporting Create executive-ready summaries, presentations, and documentation that clearly link data to business decisions Forecasting & Modeling Build and maintain forecasting and scenario models to inform planning, process design, and performance improvement Conduct scenario, sensitivity, and trend analysis to support strategic and operational decision-making Continuously refine models based on new data, assumptions, and evolving business needs Process Design & Optimization Analyze end-to-end business processes to identify inefficiencies, risks, and improvement opportunities Design current-state and future-state processes that are scalable, repeatable, and aligned with strategy Translate business needs into documented process flows, analytical frameworks, requirements, and success metrics Define and track post-implementation performance to support continuous improvement Initiative & Project Delivery Own end-to-end delivery for assigned initiatives, including planning, execution, dependencies, risks, and status reporting Coordinate cross-functional partners across Technology, UX, Data, Operations, Risk, and Lines of Business Support change readiness activities including communications, training coordination, rollout planning, and post-launch support Contribute to governance routines, leadership forums, and executive updates Stakeholder Partnership Serve as a thought partner to senior leaders, strategy teams, and operations Clearly communicate insights, recommendations, risks, and trade-offs to technical and non-technical audiences Influence decisions by connecting analytics to operational, customer, and financial impacts Applies strong B2B product knowledge and relationship‑building skills to collaborate effectively with internal stakeholders. Required Qualifications: 5+ years of experience in data analysis, reporting, forecasting, or related analytical roles Proficiency in SQL, Power BI, Excel, and PowerPoint Strong experience analyzing large datasets and translating findings into business insights Knowledge of Financial Center and/or Contact Center operational practices, including leader routines and performance reports Excellent verbal and written communication skills with strong attention to detail Ability to manage multiple priorities, work under tight deadlines, and navigate ambiguity Proven ability to collaborate effectively across teams and mitigate conflict Skills: Attention to Detail Change Management Oral Communications Process Management Risk Management Collaboration Customer and Client Focus Decision Making Problem Solving Result Orientation Business Analytics Process Design Process Simplification Recording/Organizing Information Written Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent California: The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - CA - San Diego - 12830 El Camino Real - San Diego North (CA0819), US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704), US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917), US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544), US - WA - Seattle - 401 Union St - Rainier Square (WA1510) Pay and benefits information Pay range $104,700.00 - $180,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - Privacy Statement -