Service Desk Agent

Hello,


Greetings!!!


This is Abhishek from Jconnect INC . Below is the requirement with my client. Please let me know if you are available for this role.

Title: Service Desk Agent


Location: Cincinnati, OH (Remote)


Duration: Full Time

Job Description:
• Act as a single/first point of contact for phone calls and chats for IT issues and queries
• Troubleshoot basic (L1 and L2) issues as per standard operating procedure
• Updating knowledge base as and when required
• Escalate unresolved calls to appropriate teams
• Log all calls in Service Now
• Take ownership of user issues and communicate progress in a timely manner
• Adhere to defined standards, policies and procedures
• Participating in persistent group chats2
• Compliance with Audit policy
• Production Support


,Roles & Responsibilities
• 2-4 years of experience in desktop support or engineering.
• Knowledge of ITIL practices and service management tools (e.g., ServiceNow).
• Windows server experience a plus.

IF you are interested, please send me your updated resume ASAP with below details :


Full Name:


Current Location/Zip:


Contact Number:


E-Mail Id:


Alternate Email Id:


Visa/Work Permit Status:


Current Rate/Salary:


Expected Base Salary:


Notice Period/Availability to Start:


Skype ID:


Willingness to relocate to job location:


Any Relocation Concern (family/house/weather):


Current/Previous Employer Name:


Preferred Interview timings (Specify Time zone):


Any other job opportunity in process & at which stage:


Overall Experience Summary:


LinkedIn URL:


Looking forward for your response..

Thanks and Regards,


Abhishek Singh


Jconnect Infotech Inc.


168 Barclay Center Ste. 347,


Cherry Hill, NJ 08034


Contact: View phone number on click.appcast.io


Email: View email address on click.appcast.io