Service Advisor

We are seeking a customer-focused, organized, and professional individual to join our team in a client-facing service role. In this position, you will serve as a key point of contact for customers, helping to ensure a smooth, positive, and efficient service experience from initial inquiry through completion of service. Responsibilities Greet customers warmly and provide a high level of service throughout the visit. Listen to customer concerns, ask clarifying questions, and accurately document service needs. Communicate service recommendations, timelines, and updates in a clear and professional manner. Coordinate with internal teams to help ensure work is completed efficiently and accurately. Prepare repair orders, estimates, invoices, and related documentation as needed. Keep customers informed of progress, changes, and completion details. Support scheduling, follow-up communication, and service-related administrative tasks. Maintain a clean, organized, and professional reception or service area. Address customer questions and concerns with courtesy, empathy, and a solutions-oriented approach. Help ensure a high standard of customer satisfaction and repeat business. Qualifications Previous experience in a customer service, front desk, service coordination, or related role. Strong communication and interpersonal skills. Ability to stay organized and manage multiple priorities in a fast-paced environment. Attention to detail and accuracy when handling documentation and customer information. Comfortable using computer systems, scheduling tools, and basic office software. Professional demeanor with an commitment to delivering excellent service. Ability to work collaboratively with internal teams and external customers. Preferred Qualifications Experience in a service-oriented environment. Familiarity with estimating, invoicing, or order management processes. Knowledge of industry-specific products, services, or terminology. What We Offer A supportive and team-oriented work environment. Opportunities to grow your skills in customer service and operations. The chance to make a meaningful impact on the customer experience. If you are a dependable professional who enjoys helping others and keeping service operations running smoothly, we encourage you to apply. #J-18808-Ljbffr Keller Auto Group