Student Employee - SVPA Box Office Assistant

Job Title

SVPA Box Office Assistant

Job Description

The SVPA Box Office Assistant will assist the School of Visual and Performing Arts (Music, Theatre & Dance, and Art & Design) in creating a welcoming, efficient, and professional experience for patrons by providing front-line customer service and assisting with ticket sales at performances, concerts, recitals, and other events.

Examples of Duties

Duties Include:

• Sell tickets through the university's ticketing platform (credit card and cash sales).
• Operate both the Highlander Theatre box office and mobile box offices for off-site or alternate venue performances.
• Distribute will-call tickets and assist patrons with ticket pickup and order inquiries.
• Provide accurate event information to patrons, including show times, seating, parking, and accessibility options.
• Handle cash responsibly in accordance with UCM's cash-handling procedures.
• Reconcile cash drawers and ticket sales at the end of shifts.
• Assist with ticket exchanges, refunds, and complimentary ticket processing as directed.
• Assist with audience flow coordination by communicating with ushers and house management during performances.
• Support post-event tasks, including ticket reconciliation, data entry, and patron record updates.
• Perform other duties as assigned by the SVPA Event Operations Manager and Box Office Manager.

Typical Qualifications

Education:

• High school diploma or equivalent required.
• Must be a current University of Central Missouri student in good academic standing.

Experience/Skills:

• Energetic, reliable, punctual, and detail-oriented; able to work effectively in a fast-paced environment.
• Strong communication and customer service skills.
• Comfortable interacting with guests of all ages.
• Federal Work-Study eligible students preferred and given priority consideration.

Supplemental Information

Working Hours:

• Evenings and weekends, based on the SVPA event schedule. Scheduling varies throughout the semester with heavier workloads during peak event periods.

Position Availability:

• Applications are accepted on an ongoing basis. Students may be hired throughout the year as event needs arise.

Full-time staff & 12-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

9-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.

Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.

Completed UCM online application for employment required. Incomplete applications will not be considered.

A review will begin immediately and continue until filled unless indicated otherwise.

NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.

The University of Central Missouri is an Equal Opportunity Employer.