Front Desk Agent
Brian Head Resort
Front Desk Agent Location: Brian Head Lodge Department: Front Desk Love making guests feel at home from the moment they walk in the door? As a front desk agent, you'll be the first point of contact for lodge guests - managing reservations, checking guests in and out, and helping them with everything they need for a relaxing mountain stay. What You'll Do:
- Manage phone, email, and online reservations and inquiries with accuracy and efficiency.
- Register guests and collect required information upon arrival.
- Provide guests with info about rooms, rates, amenities, and local recommendations.
- Process payments, verify credit card details, and maintain accurate records using a Point-of-Sale (POS) system.
- Coordinate guest questions or concerns with professionalism and care.
- Coordinate with housekeeping to ensure rooms are guest-ready.
- Complete additional duties as assigned to support team operations.
- Has a high school diploma or GED.
- Processes strong verbal and written communication skills.
- Can work flexible shifts, including weekends, holidays, and evenings as needed.
- Handles guest concerns with patience and professionalism.
- Can pass a background check.
- Ability to sit and stand for long periods of time, and lift up to 50 lbs.
- Free season pass + access to partner mountains.
- Discounts on food, retail, rentals, and lessons.
- Meet great people and make a difference on the mountain!
- Be a part of a friendly team in a positive environment.
Vacancy posted 1 day ago
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