Mobile Technician Leader

The Cox Fleet is currently hiring a Mobile Technician Leader to join the Management Team to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you! Duties Lead a team of 15+ technicians, provide leadership and guidance to deliver company results. Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions. Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records as needed to analyze team productivity reports and follow up with technicians as necessary to make recommended changes to improve maintenance and repair efficiency. Travel to technician and customer locations frequently. Participate in and/or lead regular meetings with market team members across various organizational functions, such as dispatch, parts, and billing etc. Monitor operations to ensure that technicians comply with administrative and DOT policies and procedures, safety rules and regulations, applicable environmental and/or government regulations, and work is accomplished in a manner consistent with organizational standards and requirements. Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service trucks, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively. Regularly conduct safety audits and Quality Control Inspections (QCIs) and Safety Audits. Assist in the development of and/or adherence to a monthly budget. Coordinate with market team members to set goals and strategies for improving team and market productivity. Collaborate and coordinate with dispatch and sales team to ensure each tech has a full schedule every day. Delegate work to technicians as unscheduled repair calls come in and coordinate with internal team accordingly. Participate in a regular safety meeting to review organizational safety information and messages to reiterate the safety culture of the company. Implement safety processes and procedures and monitor technicians’ adherence to them. Provide guidance and expert advice to management, subordinates, or customers on technical, systems- or process-related topics and encourage others to do the same. Collaborate with customers to provide solutions that meet customer vehicle maintenance requirements. Able to function as liaison between FSCA technicians and customers. Facilitate communication and problem solving across various organizational functions to resolve any issues. Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work. Monitor inventory levels of equipment, parts, or tools across technicians. Interview, select, and train new technicians. Actively work across FSCA organizations to resolve items related to the technician’s role, such as HR, Parts/Procurement, Fleet Management, IT, etc. Operate a company-issued vehicle to travel to technicians and customer locations. May perform some technician duties such as preventive maintenance or parts repairs or replacements as needed using the appropriate tools and equipment to model appropriate practices for technicians. Performs other duties and responsibilities as assigned. Requirements Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and one (1) year’s experience in a related field; or 10 years’ experience in a related field. 1+ year of experience in management or lead role. Safe drivers needed; valid driver’s license required. Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Skills in coaching, mentoring, teaching, discipline, having difficult conversations and ‘tough love’ as it pertains to mobile technicians. Knowledge of the mobile work environment and challenges, maintenance practices, and processes requirements for mobile maintenance. Ability to coordinate multiple group efforts to solve issues related to the technician job. Ability to act with a high sense of urgency. Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches. Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others. Technician Focus: Will seamlessly adjust leadership approaches and technique to manage a diverse set of technicians. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in services; acts with customers/technicians in mind; establishes and maintains effective relationships with customers/technicians and gains their trust and respect. Systems: Demonstrated ability to learn and use IT systems related to technician day to day activity and performance, such as various dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high‑level of accomplishment. Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees. Interpersonal Savvy: Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably. Problem Solving: Can identify problems and develop practical solutions. Able to understand internal constraints and avoid a ‘take it or leave it’ approach to problem‑solving. WHY Cox Fleet? Safety Boots & Safety Glasses reimbursement Uniforms provided with laundry service where available Technical training provided to advance your career Dedicated career path – ‘Over 50% of our front‑line managers are promoted from within’.

BENEFITS

Health, dental, vision insurance starts DAY ONE of employment. 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company. Accrue up to 200 hours (5‑weeks) of Paid Time Off based on your tenure with the company. Tuition Assistance/Reimbursement Adoption/Surrogacy assistance Pet Insurance Multiple ERG, diversity groups, and company paid volunteer hours. Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more. #J-18808-Ljbffr Fleet Services by Cox Automotive