IT On-Site Support Engineer

IT On-Site Support Engineer

Glanbia   

Join this dynamic team focused on delivering better nutrition for every step of life’s journey  

The Opportunity  

The IT On-Site Support Engineer is responsible for providing hands-on technical support for on-site office IT infrastructure and technology for Glanbia facilities in Brookings, SD; Sioux Falls, SD; and Springfield, MO. This role involves acting as remote hands to resolve local infrastructure-related issues, handling the installation and decommissioning of both office hardware and end-user technology hardware, and ensuring the smooth operation of IT systems and equipment in office environments.

They will also manage IT onboarding and offboarding processes, including the distribution and collection of end-user devices, and provide technical support for corporate events and local site-specific technology

Essential Functions

• Handle the installation, configuration, and decommissioning of end-user technology hardware, including laptops, desktops, tablets, smartphones, printers and peripherals.
• Provide on-site IT support for office corporate events, ensuring the functionality of IT and AV systems, including video conferencing (VC) units and telephony equipment.
• Manage IT onboarding and offboarding processes, including the distribution, setup, and collection of end-user devices.
• Support local site-specific technology, such as digital signage, printers, lab equipment, and other specialized systems.
• Conduct routine inspections and maintenance of IT infrastructure to ensure optimal performance and compliance with standards.
• Collaborate with central IT teams and Manage Service Providers to execute tasks and resolve issues requiring on-site intervention. Act as remote hands to support the resolution of technical related issues, including troubleshooting and hardware replacements.
• Document and report on activities, including hardware installations, decommissions, and issue resolutions, following established IT asset management processes.
• Ensure adherence to IT security and compliance policies during all on-site activities.
• Physically maintain local site IT infrastructure, including servers, UPS, and other end-user equipment as required.
• Provide excellent customer service and technical support to end-users and stakeholders during corporate events and day-to-day operations.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Relevant certifications such as CompTIA A+, Network+, or equivalent are highly desirable
• ITIL Foundation certification is a plus
• 5+ years of experience in IT Support, with a focus on on-site support for office environments, and end-user technology.
• Hands-on experience with the installation, configuration, and decommissioning of IT hardware, including infrastructure and end-user devices.
• Proven experience in supporting IT infrastructure for corporate events, including video conferencing (VC) systems and telephony equipment.
• Strong understanding of IT infrastructure, including networking, telephony, and AV systems.
• Familiarity with datacentre operations, including cabling, racking, and hardware troubleshooting.
• Experience managing IT onboarding and offboarding processes, including device distribution and collection.
• Excellent problem-solving and troubleshooting skills, with the ability to resolve technical issues efficiently.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Experience working in a fast-paced, dynamic environment with shifting priorities.

Where and how you will work   

The opportunity will be based in Brookings, SD with weekly travel to Sioux Falls, SD and quarterly travel to Springfield, MO required. 

What we would like to offer you!  

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K.

About Glanbia  

Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 5800 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia, our culture celebrates individuality, knowing that together we are more.