Customer Service Administrator

Responsibilities Informs customer of status, shipping date, anticipated delays, and any other critical information needed by the customer to support their specific requirements. Manages full‑scale sales and repair activity subject to customer requirements and in accordance with specific commercial conditions and contracts in place. Provides extensive customer communications. Responds to and supports customer time‑sensitive AOG and expedite requirements. Works extensively with pricing information for dissemination to customers via quotations while being vigilant to maximize company revenue. Makes shipping arrangements and prepares shipping documents. Recognizes patterns and potential issues. Acts proactively to minimize adverse impact and maximize financial benefit. Receives, investigates, and responds to customer complaints, issues, and discrepancies. Confers with repair shop, shipping, or supply chain personnel to expedite or trace missing or delayed units/parts and resolve issues. Completes and prepares various reports for customers and management, as required. Provides information, answers questions from customers or individuals on company products, service bulletins, modifications, repair & parts data. Confers with field/technical services personnel as needed to obtain the required understanding and information. Makes off‑site visits to customers in connection with other departments as required. Meets with customers during on‑site visits. Recognizes opportunities to sell company products and services to maximize financial and customer benefit. Maintains in‑depth knowledge of customer requirements to ensure complete customer satisfaction. Attends meetings as needed. Requirements High school diploma or GED required (associate’s degree preferred) 2–4 years of customer service experience Previous aviation/airline/repair shop experience is preferred #J-18808-Ljbffr