Customer Service Representative II

divh2Customer Service Representative II/h2pCadrex is searching for a Customer Service Representative II who will manage routine customer accounts and orders in a high-volume manufacturing environment. This role serves as a primary point of contact for standard customer inquiries, ensuring accurate order processing and timely follow-up, with increasing independence and accountability./ph3Key Responsibilities/h3ulliReviews and processes customer orders in the ERP system, verifying part numbers, quantities, and delivery information/liliCommunicate with customers regarding order confirmations, lead times, and delivery updates/liliCoordinates with internal teams such as production, shipping, and inventory to ensure customer requirements are met/liliHandles basic to moderate issues such as delivery delays, short shipments, or documentation needs/liliEscalates more complex issues to senior representatives or supervisors/liliMaintains up-to-date customer records, order files, and tracking reports/liliParticipates in team meetings and shares feedback for process improvement/liliSupports inventory management for assigned customers when required/li/ulh3Preferred Qualifications/h3ulli1+ years of experience in customer service, preferably in a manufacturing or B2B environment preferred/liliStrong organizational and communication skills/liliDetail-oriented with the ability to manage multiple orders simultaneously/liliProficient with Microsoft Office and ERP systems/liliDemonstrated ability to resolve routine issues independently/li/ulh3Education/h3ulliHigh School Diploma/li/ulh3Location/h3ulliOnsite/li/ulh3Schedule/h3ulliM-F/li/ulh3Work Environment/h3ulliWhile performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate and occasionally loud./li/ulh3Physical Demands/h3ulliWhile performing the duties of this job, the employee is regularly required to stand, sit, use hands and fingers, handle or feel, and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus./li/ulh3CadreXs Core Values/h3ulliSafety first, rising to the challenge, collaboration, accountability, and doing the right thing/li/ulh3Total Compensation Includes/h3ulliHealth/dental/vision coverage/liliEmployer-paid and supplemental life insurance/liliShort- and long-term disability insurance/liliGenerous paid time off and holiday pay/liliMonthly remote work stipend (for remote employees who qualify)/lili401(k) investment plan, with an employer match of up to 4%/liliEducation support program/liliSafety eyeglasses/shoe reimbursement/liliReferral bonuses/liliBonus plan for all full-time employees/li/ulpCadrex Manufacturing Solutions is a leading provider of complex sheet metal and machined production parts, assemblies, and weldments for a variety of end markets, including electrical transmission and distribution, warehouse automation, technology, aerospace defense, medical, food, and industrials. With locations in Colorado, Pennsylvania, Illinois, Washington, Wisconsin, Minnesota, Michigan, Indiana, Massachusetts, Oklahoma, and Monterrey Mexico, Cadrex offers numerous in-house manufacturing capabilities to effectively serve customers with lights-out manufacturing capabilities for mid- to high-volume production./ppCadrex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training./p/div