Lead AI Engineer

Key Responsibilities Design, develop, and deploy AI agents that automate, orchestrate, or augment business workflows across enterprise platforms Build agentic workflows using tools such as Microsoft Copilot Studio / Azure OpenAI, OpenAI (ChatGPT / Assistants / GPT APIs), Google Agentspace / Vertex AI, LangChain, Semantic Kernel, or similar orchestration frameworks Implement multi‑step reasoning, tool calling, retrieval‑augmented generation (RAG), and decision logic within AI agents Develop APIs and backend services to support AI‑driven workflows Enterprise Platform Integration Integrate AI solutions with enterprise systems, including Salesforce (Sales Cloud, Service Cloud, CPQ, Revenue Cloud, custom Apex APIs), ERP systems (MS Dynamics 365, or similar), Microsoft 365 / SharePoint / Teams, data platforms, document repositories, and internal APIs Enable secure access to structured and unstructured enterprise data for AI use cases Design event‑driven or workflow‑based AI integrations (e.g., case handling, opportunity lifecycle, billing events) AI Architecture, Governance & Quality Contribute to enterprise AI architecture standards, patterns, and best practices Implement prompt management, versioning, and testing strategies Ensure AI solutions meet security, privacy, and compliance requirements (PII handling, data residency, access control) Apply AI guardrails, validation rules, and safety controls to prevent hallucinations or misuse Establish evaluation metrics for AI agents (accuracy, reliability, latency, business impact) Collaboration & Delivery Partner with product managers, architects, platform teams, and business stakeholders to refine AI use cases Document solution designs, integration approaches, and operational runbooks Support PoCs, pilots, and production rollouts of AI initiatives Provide knowledge transfer and technical guidance to internal teams Required Qualifications Technical Skills 8+ years of experience in software engineering, platform integration, or AI/ML solution development Hands‑on experience building AI solutions using Microsoft Copilot / Copilot Studio, OpenAI (ChatGPT, Assistants API), Google Agentspace / Vertex AI Strong experience with AI agent concepts: prompt engineering, tool/function calling, RAG architectures, agent orchestration and workflow chaining Proficiency in one or more programming languages: Python, JavaScript/TypeScript, Java, or C# Experience with REST APIs, event‑based integrations, and microservices Familiarity with cloud platforms (Azure, GCP, or AWS) Enterprise & Platform Experience Hands‑on integration experience with at least one major enterprise platform: Salesforce, ERP systems (MS Dynamics 365, etc.), Microsoft 365 / SharePoint / Teams Strong understanding of enterprise security, authentication (OAuth, SSO), and role‑based access control Experience working with enterprise data models and large‑scale production systems Preferred Qualifications Experience with Salesforce Apex, Flow, Platform Events, or Salesforce APIs Experience implementing AI governance frameworks or model risk controls Exposure to CI/CD pipelines for AI and backend services Familiarity with LLM evaluation frameworks, test automation, or AI monitoring tools Prior experience delivering AI solutions in regulated or large enterprise environments Experience working with global, distributed teams Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster ( UKG participates in E‑Verify. View the E‑Verify posters here ( It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti‑discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay‑offs, terminations, leave of absence, and training opportunities. #J-18808-Ljbffr UKG (Ultimate Kronos Group)