Customer Service Representative - State Farm Agent Team Member

Benefits Bonus based on performance Competitive salary Flexible schedule Paid time off Training & development ROLE DESCRIPTION As a Customer Service Representative with the Mack Fountain Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. Responsibilities Make outbound calls to schedule quotes and follow-ups Generate referrals from conversations you have daily Network with existing customers and community contacts Request Google reviews and recommendations after interactions Use social platforms professionally to promote services Convert warm inquiries to auto, home, renters, life, or health policies Manage quotes, follow-ups, renewal outreach, and documentation What We’re Looking For Self-motivated individuals who stay active without supervision Comfortable speaking to customers by phone and in person Goal-oriented personality who enjoys measurable results Professional communication and consistent attendance Willingness to obtain insurance licenses (if not currently licensed) Qualifications Prior customer service or sales experience is helpful, not required Must be able to pass Florida insurance licensing within 30–45 days Ability to stay organized in a fast-paced, activity-based role Confident asking for referrals and reviews Compensation Base salary + monthly incentives Commission opportunities based on production Bonus eligibility for referrals, written applications, and reviews Schedule Monday -- Thursday: 8:00 AM to 5:00 PM Friday: 8:00 AM to 12:00 PM Occasional community events or outreach opportunities Best Fit For Individuals who like goals, clear expectations, and accountability People who enjoy talking to others and building connections Candidates who want to grow into a strong producer role over time Not a Fit If You need constant direction to stay productive You avoid asking for referrals or business You prefer only reactive customer service work #J-18808-Ljbffr Mcarthur Fountain - State Farm Agent