Receptionist

Receptionist Opportunity in Cedar Rapids, IAOur client is an established Eastern Iowa company specializing in residential, commercial, and industrial garage door installation, repair, and maintenance. They are seeking a dependable, customer-focused Receptionist to support daily office operations and serve as the first point of contact for customers. This individual will play an important role in coordinating incoming service requests, scheduling appointments, communicating with field technicians, and keeping office operations organized. The ideal candidate is personable, organized, and enjoys helping customers in a fast-paced service environment.Key Responsibilities:Answer incoming phone calls from homeowners and businesses requesting garage door repairs, installations, and service.Assist with scheduling service appointments, maintenance visits, and installation estimates.Gather customer information and details regarding service needs and repair requests.Coordinate communication between customers, office staff, and field technicians.Direct technical questions and service concerns to the appropriate team members.Enter customer information, service requests, and appointment details into the company system.Maintain organized customer records, paperwork, and office files.Provide friendly, professional customer service and ensure inquiries are handled promptlyQualifications:Previous receptionist, administrative, dispatch, or customer service experience preferred.Strong verbal and written communication skills.Comfortable answering phones and assisting customers.Basic computer skills and ability to learn scheduling software.Excellent organization and attention to detail.Ability to multitask and manage changing priorities.Dependable, professional, and customer-focused attitude.Hours:Monday – Friday8:00 AM – 5:00 PMPay:$15.00 – $19.00 per hour, depending on experience.Why You'll Love Working with Express:401K Retirement Plan: Secure your future with our employer-sponsored 401K program.Comprehensive Benefits Package: Including medical, dental, and vision coverage to keep you and your family healthy.Exclusive Savings Opportunities: Enjoy discounts on hotels, flights, electronics, tickets, and more to make your personal life even better!