Credit Representative

Invoice error resolution Posting Date: 9/18/2026 (all roles are posted internally for a minimum of 8-days) Job Band / Grade: NEX.MRT Number of Openings: 1 Hiring Manager: Craig Lorenzen Note: Please initiate a conversation with your manager prior to applying for an internal opportunity Who We Are And What We Do In Accounts Receivable you get to work with all of Hallmark’s retail customers. That includes the large chain accounts, our Gold Crown network, independent retailers, and everything in between. You gain a complete understanding of the order to cash process. We are a team of 9 that work independently but at the same time rely on everybody’s knowledge. Our belief is there is more than one way to accomplish the desired results. Therefore, we seek independent thinkers who look for opportunities to improve a process. WHAT YOU’LL DO & HOW IT SHAPES OUR SUCCESS The Credit Representative is part of Accounts Receivable and serves as a key liaison between Hallmark and its retail customers. This role works in a fast-paced environment where priorities can shift quickly, and no two days are exactly the same. As part of a collaborative team of nine, the Credit Representative works closely with others to meet shared goals, solve problems, and provide excellent customer service. Key Responsibilities Include Collections Deduction management Invoice error resolution Order review and approval This progressive role will be filled at a level aligned with the selected candidate’s skills and experience. Basic Qualifications The following are required to be considered for this role: Associate’s degree or at least 2 years of experience in accounts receivable collections, accounting, finance, or a corporate office role that includes customer service Current or recent experience using Microsoft Excel and Word extensively, along with experience using other Microsoft 365 applications such as Teams, Outlook and CoPilot Preferred Qualifications Your resume will stand out if you have the following: Experience with SAP Accounts Receivable module Customer service focused Basic accounting skills Ability to prioritize, multi-task and stay organized Strong communication skills (listening, written, verbal) Strong analytical and problem-solving skills Collaborative with other team members Additional Details This position offers a hybrid work arrangement, providing the best of both worlds: the opportunity to collaborate in person at our Kansas City, MO headquarters a couple times a month, while also enjoying the flexibility to work remotely. This is a progressive role designed to grow with you. We’ll match the job level to your skills and experience so you can hit the ground running and keep building your career. Hallmark is committed to recognizing and rewarding performance. Employees are eligible for annual merit-based increases, aligned with individual and company performance. In alignment with our culture of care, Hallmark offers a competitive benefits package, including medical, dental and vision plans, paid time off, 401K with company match, and profit-sharing. In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks. Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally‑protected status. Principals only please. HALLMARK – Because Connecting With Each Other Has Never Been More Important #J-18808-Ljbffr