Patient Engagement Associate

About Us We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. About Us We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. Overview Performs both telephonic and written outreach activities to engage patients on self-management and gap closing activities; and utilizes, updates and maintains patient registries. Schedules appointments for patients and updates electronic medical record as required. Responsibilities Performs telephonic outreach based on patient registries and gaps in care reports Engages patients to participate in self-management and gap closing activities Maintains records of all outreach activity on each member/patient For members who are unresponsive to three telephonic outreach calls, Navigator will mail outreach letters and maintain records of these activities Schedules appointments for members/patients in the electronic appointment system with the appropriate provider Updates and maintains health maintenance templates on all patients Updates and maintains registries accurately and in a timely manner. Prepares reports for individual providers of outreach activities to their individual assigned members Provides reminders to Providers of members who are scheduled for appointments and the services that need to be completed to meet compliance Outreach to or visits provider offices to request and/or retrieve needed documentation to update registries and electronic health records Screens members/patients for health home eligibility and ensures appropriate referral is completed. Tracks hospital admissions to ensure that patients receive appropriate follow-up appointments after discharge Huddle with or communicates with patients’ care team as needed Communicates member/patient concerns to the care team as needed Works with a designated point-of-contact at each practice to ensure timely resolution of issues Qualifications Education High School Diploma. Bachelor’s degree preferred. Experience Knowledge of Medical Terminology and Coding Skills Experience with HEDIS requirements Microsoft Excel Microsoft Word Microsoft Access Other Skills Excellent Customer Service skills Good oral and written communication skills. Good interpersonal skills. Good organizational skills. Speaks, reads and writes English to the extent required by the position. Pay Range USD $50,000.00 - USD $55,000.00 /Yr. Equal Employment Opportunity Employer Maimonides Medical Center (MMC) is an equal opportunity employer. #J-18808-Ljbffr Maimonides Medical Center