Information Systems Worker

Information Systems Worker

District 4 Public Health

301 Main Street

LaGrange, GA 30240

Hourly Position, up to 40 hours per week

Time-Limited position, CDC Grant Funded through November 30, 2027

ACA eligible for health insurance after 90 days of employment

Under general supervision, provides information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. Analyzes user requirements, procedures and problems to automate business processes. Provides installation, network access, control and troubleshooting for computers. May develop and conduct training programs for software/hardware users.

All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Distribution site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Job Responsibilities

• Provides quality customer service to all customers.
• Monitors, prioritizes, and responds to help desk tickets.
• Diagnoses hardware and software problems and replaces defective components.
• Escalates problems to vendor and/or developer for advanced debugging or software correction.
• Evaluates new technologies or solutions to improve service and efficiency of systems.
• General knowledge to set up, replace, upgrade employee work phones.
• Operates consoles to monitor performance of the computer systems and networks, and to coordinate computer network access and use.
• Performs data backups and disaster recovery operations.
• Deploys, set up, diagnoses, installs IT equipment within 12-county region.
• Prepares user instructions and documentation for the installation and operation of software and software upgrades.
• Performs necessary maintenance to support network availability.
• Ability to create clear, step-by-step process documentation and update existing materials to ensure accuracy, consistency, and ease of use for all team members.
• Must be able to travel in a 12-county region.
• Participates in necessary Emergency Preparedness, as directed by manager.

Minimum Qualifications

Information Systems Worker

High school diploma or GED AND Six months of education or experience in information security, privacy, system/network administration and support, or application development AND Training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.

Preferred Qualifications

• Experience with VolP phone systems
• Basic Network Troubleshooting skills
• Strong analytical skills
• Technical understanding of networked data
• Meraki Firewalls
• Experience creating and editing Active Directory service objects
• Advanced proficiency with Microsoft Office tools
• Excellent troubleshooting and problem-solving skills

Additional Information

• A supportive and rewarding work environment
• Physical Activity Breaks
• Worksite Wellness Program
• Employee Assistance Program

The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play.
• Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents.
• Work with a Dynamic and Diverse Team – Collaborative and inclusive way of working where employees share ideas and leverage collective strengths.
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career.
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role.
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you.