Pre-Sales Implementation Specialist

The Pre-Sales Implementation Specialist supports the sales organization by coordinating and advancing customer trials from kickoff through evaluation. This role partners closely with Account Executives and internal stakeholders to ensure trials are launched efficiently, customers receive timely support, usage is monitored, and follow-up actions are completed. The role helps increase seller capacity, improve trial execution, and create a better customer experience during the pre-sale process.About the RoleAs a Pre-Sales Implementation Specialist, you will be accountable for:Trial coordination and executionCoordinate pre-sale trial activities across active opportunitiesHelp manage trial setup, processing, extensions, and follow-up tasksEnsure trial-related requests move efficiently between sales, customers, and internal teamsTrack milestones, deadlines, and next steps throughout the trial lifecycleCustomer outreach and engagement:Conduct customer outreach related to the trial with follow-up communicationSupport customer engagement during active trials to help maintain momentumServe as a responsive point of contact for the sales team’s trial-related needs during the evaluation period Internal trial planningPartner with Account Executives and internal stakeholders to plan and manage trial strategyCoordinate internal meetings to review account progress, usage trends, issues, and next stepsHelp keep internal teams aligned on priorities across multiple simultaneous trials User access and troubleshooting supportAssist customers and reps with account access and MyAccount-related issuesTroubleshoot common trial obstacles and escalate more complex issues when neededReduce friction that could prevent customer activation and product usageUsage analysis and reportingMonitor trial activity and usage trendsPrepare usage summaries, PowerPoint updates, and other materials to support rep follow-upIdentify signals of adoption, engagement gaps, and opportunities for interventionHelp translate usage data into actionable insights for the sales team Data and process supportMaintain accurate tracking of trial activity and support tasksBuild or manage Excel-based reports and trackers related to trials, opportunities, and outcomesIdentify ways to standardize trial workflows and improve efficiencySupport ongoing process improvement for the future-state trial teamAbout YouYou're a fit for the role of Pre-Sales Implementation Specialist if your backgorund includes:Experience in sales support, customer success, SAP orders for managed trials, revenue operations, or trial/program coordinationStrong project coordination and follow-through across multiple workstreamsComfort working with customer-facing and internal stakeholdersStrong Excel and reporting skillsAbility to analyze product usage data and summarize findings clearlyStrong written communication and organizational skillsExperience supporting SaaS trials, pilots, onboarding, or pre-sales workflows is a plus#LI-AY1What’s in it For You?Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $150,500 USD - $279,500 USD. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. Target total cash compensation ranges are inclusive of both base pay and any target sales incentive. This job posting will close 09/12/2026.About UsThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.Learn more on how to protect yourself from fraudulent job postings here.More information about Thomson Reuters can be found on thomsonreuters.comSummaryLocation: United States of America, Eagan, Minnesota; United States of America, Frisco, Texas; United States of America, Ann Arbor, MichiganType: Full time