Front Desk Agent

Job Description

Job Description

Front desk agent indeed listing · TXT FRONT DESK AGENT

Fairlane Hotel | Nashville, TN

Full-Time | Hourly | On-Property

ABOUT FAIRLANE HOTEL

Fairlane Hotel is a 79-room independent boutique property in the heart of downtown Nashville. We are committed to delivering a warm, polished guest experience and take pride in a front desk team that is professional, attentive, and genuinely hospitable.

POSITION SUMMARY

The Front Desk Agent is the first point of contact for hotel guests, responsible for delivering a welcoming and professional experience at every interaction. This position handles check-in and check-out, reservations, and guest inquiries while supporting the seamless day-to-day operation of the front desk.

RESPONSIBILITIES Guest Services:

• Greet all guests in a friendly, professional, and engaging manner
• Handle checkin and checkout procedures efficiently and accurately, including ID verification, payment processing, and key issuance
• Respond promptly to guest inquiries, requests, and complaints, ensuring complete satisfaction
• Maintain knowledge of hotel features, amenities, and local attractions to assist guests with recommendations
Front Desk Operations:
• Manage reservations, cancellations, and modifications in the property management system
• Coordinate with Housekeeping and Engineering to ensure room readiness
• Handle phone calls, emails, and messages courteously and professionally
• Ensure the front desk and lobby remain clean, organized, and welcoming
• Follow all safety, security, and company policies and procedures
QUALIFICATIONS Required:
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to handle cash and credit card transactions accurately
• High school diploma or equivalent
Preferred:
• Previous hotel front desk or customer service experience
• Proficiency with hotel property management systems (Stay N Touch experience a plus)
• Knowledge of local Nashville attractions
• Strong problemsolving skills and ability to remain calm under pressure
SCHEDULE

Full-time, on-property position with rotating shifts, including evenings, weekends, and holidays.

BENEFITS
• PTO beginning on the first day of hire
• 401(k) program
• Health, dental, and vision insurance
• Free employee parking
• Discounted meals at Modern Love
• Opportunities for advancement within a growing boutique hotel group

Fairlane Hotel is an equal opportunity employer committed to building a team that reflects the diversity of Nashville and the guests we serve.