Business Architect (United States)

Cloud for Good is seeking a Business Architect to lead business analysis and solution design on Salesforce implementations for nonprofit organizations. You will be the bridge between what a client needs and what the platform can do: running discovery, shaping the solution, and making sure what the team builds delivers measurable results for the client’s mission.

You will be responsible for designing scalable Salesforce solutions that align business processes, platform capabilities, and client objectives. Typical projects include solutions built on/with Nonprofit Cloud, Sales, Service, and Experience Cloud, Flow, Experience Sites, and AppExchange applications that extend the Salesforce Platform. You will partner with Solution Architects, developers, and configurators, and work alongside the Project Manager to keep delivery on track.

Location: Virtual: Home-based office in the US or Canada

Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship.

Qualifications and Education Requirements

Required

Salesforce Administrator and Nonprofit Cloud Consultant certifications
3+ years of hands-on Salesforce implementation experience across multiple organizations and clouds
Lead business analyst and lead solution designer on at least one Salesforce implementation over $1M
Extensive hands-on configuration experience, including building Flows, with strong data model and solution design skills
Experience leading discovery, gathering requirements, and writing user stories in an Agile delivery environment
Knowledge of Salesforce products, features, and platform limits for solution design
Understanding of Salesforce environment management, deployment processes, and release coordination (Gearset experience a plus)
Knowledge of nonprofit business processes such as gift processing, accounting, moves management, and program management
Strong consulting skills, including clear written and verbal communication, presentation, and time management
Preferred

Nonprofit Cloud implementation experience
Experience migrating clients from NPSP to Nonprofit Cloud
Experience leveraging AI tools to improve discovery, requirements gathering, solution design, documentation quality, and delivery efficiency
Salesforce Solution Architect specialization certifications
Working knowledge of Apex or Lightning Web Components (development not required)
Experience designing integrations with payment processors, marketing tools, or finance systems
Hands-on experience with Agentforce or other Salesforce AI features


Key Responsibilities

Discover and Define
Lead the business analysis and solution design for 1–2 concurrent Salesforce implementations
Facilitate productive discovery sessions with large stakeholder groups, keeping conversations on track to meet session goals
Visualize and diagram complex business processes in a format every stakeholder can understand and act on
Develop and leverage user personas to inform solution design, prioritization, and user adoption strategies
Write user stories, acceptance criteria, and detailed proposed solutions
Design the Solution
Translate client goals and business strategy into scalable Salesforce solutions, including data models and processes that support multiple user groups and organizational objectives
Analyze and redesign business processes to improve efficiency, usability, and organizational outcomes
Partner with the Solution Architect, developers, and configurators to choose the right approach for each requirement
Support data migration mapping and reporting needs so clients can measure their impact from day one
Align Stakeholders
Manage stakeholder expectations and build alignment across business, technical, and executive audiences throughout the project lifecycle
Build trusted advisor relationships with client stakeholders through reliability, transparency, and proactive communication
Evaluate and communicate the impact of changing requirements and guide stakeholders through scope and priority decisions
Support the Project Manager and client product owner in prioritizing the backlog
Deliver and Demonstrate
Design and deliver compelling sprint demonstrations that connect user needs, delivered functionality, and business outcomes
Validate delivered solutions against business requirements and acceptance criteria
Support UAT planning and execution by defining business test scenarios, validating coverage against requirements, facilitating office hours and defect triage, and partnering with project teams to drive user adoption and solution readiness.
Support training and change management so solutions are adopted, not just delivered
Grow the Practice
Mentor Business Analysts and facilitate knowledge sharing and growth opportunities
Stay current on Nonprofit Cloud and Salesforce capabilities
Contribute to Cloud for Good’s delivery methodology and share ideas with leadership on how we can improve