Tier III Service Desk Technician

Unio Digital

Careers / MSP Service Desk Tier III Service Desk Technician Serves as the technical escalation point for the most complex issues. Provides advanced technical support, system administration, and project implementation. Mentors and trains junior technicians. Full-Time Tucson, AZ Senior About This Role The Tier III Service Desk Technician is the technical authority for the service desk team. You own escalations no one else can solve, lead complex project implementations, and shape the technical direction of the MSP delivery practice. What you\'ll do Final-tier escalation for complex incidents across all clients Lead architecture and implementation of major projects (full M365 tenant builds, network rearchitecture, security hardening) Train and mentor Tier I and Tier II technicians Author runbooks, automation scripts, and documentation that scale the team Coordinate with Project Services for handoff of large engagements What we\'re looking for 5+ years in MSP or enterprise IT, with deep Microsoft 365 + Azure expertise Strong networking (firewall config, advanced routing, segmentation, VPN/ZTNA) Scripting/automation (PowerShell, Bash, or similar) Microsoft certifications (MS-102, AZ-104, AZ-500, or equivalent) preferred Eligible to work in the U.S.; based in or relocating to Tucson, AZ #J-18808-Ljbffr Unio Digital

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Vacancy posted 10 hours ago

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