Customer Service Representative

Job Description

Job Description

Monte Package Company (a Bunzl company) is seeking a highly organized, customer-focused Customer Service Representative to join our team in Lakeland, Florida. This is a full-time, in-office position responsible for managing day-to-day customer service, administrative, inventory, and operational support activities.

The ideal candidate will serve as a key point of contact for customers and internal stakeholders while helping ensure the smooth operation of the Lakeland office. This role will assume ownership of many of the daily responsibilities currently handled by the Branch Manager, allowing leadership to focus on business development, key account support, strategic initiatives, and team leadership.

This position requires a proactive individual who thrives in a fast-paced environment, is highly detail-oriented, and enjoys balancing customer service, administrative, and operational responsibilities.

Responsibilities:

Customer Service & Order Management

• Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions.
• Process customer orders accurately and efficiently.
• Respond to customer questions regarding products, pricing, inventory availability, shipments, and order status.
• Coordinate with warehouse and transportation teams to ensure timely order fulfillment.
• Resolve customer concerns and escalate issues when necessary.
• Maintain strong customer relationships through professional and responsive communication.

Inventory & Operational Support

• Assist with inventory management activities, including monitoring stock levels and identifying replenishment needs.
• Review inventory reports and help ensure inventory accuracy.
• Coordinate inventory transfers and communicate inventory-related updates.
• Support cycle count activities and inventory reconciliation efforts.
• Generate reports and assist with operational problem-solving.

Administrative Assistant duties

• Manage incoming calls, correspondence, and visitor interactions.
• Maintain customer records and system data accuracy.
• Create, organize, and maintain operational and administrative documentation.
• Support billing, invoicing, and related administrative processes.
• Assist with preparing reports, spreadsheets, and presentations as needed.
• Coordinate office supplies and administrative needs for the Lakeland location.

Team & Branch Support

• Provide day-to-day support to branch leadership and team members.
• Assist with tracking customer requests, follow-ups, and open issues.
• Help coordinate communication between sales, customer service, warehouse, and management teams.
• Contribute to process improvement initiatives that increase efficiency and customer satisfaction.

Requirements:

• High school diploma or equivalent.
• 2+ years of customer service, office administration, inside sales support, or related experience.
• Strong computer skills, including Microsoft Office Suite (Excel, Outlook, Word).
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and accuracy.

Preferred

• Experience working in distribution, packaging, industrial products, or a related industry.
• Experience with inventory management and order processing systems.
• ERP or CRM system experience.
• Associate's or bachelor's degree.

Key Competencies

• Customer Focus
• Problem Solving
• Organization and Planning
• Attention to Detail
• Communication Skills
• Team Collaboration
• Initiative and Ownership
• Adaptability

Why Join Monte Package?

At Monte Package, you'll play a critical role in supporting customers and helping drive the success of our Lakeland operation. This position offers an opportunity to make a meaningful impact by improving day-to-day operations while supporting a growing team focused on delivering exceptional customer service and solutions.

Get Paid When You Need It!  

• Access to a portion of your earned wages after payday
• Convenient pay card option - no bank account required
• Take control of your finances with flexible pay access

The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days 
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match
• Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks. 

Bunzl North America is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work® . At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future!

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.