Desktop support Technician

Desktop Support Technician What will the primary day-to-day responsibilities entail for this person? Installing/configuring/moving desktop PCs. Working with end-users to resolve issues. Providing updates to management as needed. TOP 2 or 3 required skills that candidates must have: Communications, Hardware Break-Fix, Installing What will the work schedule be for this position? (M-F? 8-5? Overtime? On-Call?): M-F/8-5/Overtime = YES/On-Call = YES Full time hours or part time hours? FT How many overall years of experience should this person have and do they need any specific certifications or education? 1.5yrs Driving Required – Yes or No? No Assignment Type – Contract or Contract to Hire? Contract to Hire If contract to hire = rate? around 25$/hr Worksite Zip Code:33607 How soon will candidate review and interviews start?ASAP Do you have upcoming vacations or time out of the office? NO Requirement:ITIL foundation certification recommended Microsoft certification is a plus/Able to pre-empt problems before they arise, plan effectively for future activities and manage unplanned events in a controlled manner; Track and own customer issues with end-to-end ownership through final resolution/Proactively engage the required resources to ensure the customer expectation is exceeded in a timely manner/Assess and prioritize daily ticket On-Site workload aligning with Best Practice and in accordance with established SLAs/Install, configure, and support hardware and software in the environment/Contribute to both the IT and Customer Knowledge Base, writing concise and coherent incident description and resolution/Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolutions/Provide phone and deskside support for mobile devices(iPhone&iPad)/Create and maintain documentation for all desktop solutions and troubleshooting instructions in KB AA2IT