Junior Technician - Entry-Level IT Support

Job Description Job Description Your Role at RedZone Technologies Start Your IT Career-Real-World Experience This is an entry-level position for someone eager to build a career in IT. As aJunior Technicianat RedZoneTechnologies,you'llwork hands-on tolearn abouttechnicaltroubleshootingand resolvingissuespertaining tohardware, software, and networking to helpclient environmentsstay up and running. You’llsupporttheinstallationandmaintenanceofsystems whilegrowingalongside a team of experienced engineers who are ready to coach and collaborate.We’relooking for someone with drive, curiosity, and a strong interest in IT infrastructure and support. WhatYou’llDo Ongoing Learning Hands-on learning– technical troubleshooting, issue resolution,infrastructure, cybersecurity, cloud, and virtualization tools. Build foundational skills to grow into a mid-level technician or engineer role. Technical Support & Site Visits Travel tolocalclient locations to install, configure, and troubleshoot IT systems. Assistin resolving networkand desktop issues. Hardware & Software Setup Assistin theinstallationandmaintenance ofrouters, switches, servers, and firewalls. Work with systems from Microsoft, Cisco, VMware, and other major vendors. Collaborate with Experienced Engineers Learn in real time by shadowingsenior team members andsupportinglarger projects. Build foundational skills by sharingknowledge andcontributingtothe resolutionoftechnical issues with the team. Ticketing & Documentation Develop an understanding ofticketing processes and systems. Keep clear records of client systems, tasks performed, and troubleshooting steps. Ensureall actions are properly logged for internal reference and client transparency. WhatWe’reLooking For Experience & Interests Strong interest in IT, technology, and problem-solving. Exposure to Microsoft environments (Windows Server, Active Directory, Group Policy) is a plus. Technical Foundation Basic understanding of networking equipment like routers, switches, and firewalls. Familiarity with troubleshooting desktops, printers, and common hardware/software issues. Experience with Microsoft tools (Windows 10/11, Exchange, Active Directory) is helpful but notrequired. Key Competencies Problem-Solving:You enjoy diagnosing issues and figuring out how things work. Teamwork:You’reeager to learn from others and contribute wherever possible. Customer Service:You care about doing right by clients and building trust. Communication:You explain technical issues in plain language and keep people in the loop. Initiative:You take ownership of tasks and want to keep growing your skills. Additional Requirements U.S. Citizenshipisrequired. Your own transportation-requiredforoccasionaltravel tolocalclient sites. This is a100% in-office/on-site role. Must be able to lift equipment up to 40lbsandassistwith heavier devices as needed. Benefits 401(k) with company matching Health insurance Vision insurance Paid time off Professional development in a growing technical environment Why Join RedZone Technologies? We’rea fast-growing, PE-backed Secure IT Services Provider built around high-caliber talent. Every individual matters here. Youwon’tbe a number.You’llb #J-18808-Ljbffr RedZone Technologies