Field Claims Investigator

**Job Type:?**Contract **Workplace Type: **Hybrid (50% remote, 50% fieldwork) Compensation: $25/hr?plus?$.50/mi **COMPANY OVERVIEW ** Phoenix Loss Control (PLC) is a?US-based business services?provider?in the cable, telecom, and utilities sector. PLC's core service is outside plant damage investigation, recovery, and prevention. Across the US and parts of Canada, we help our clients recover the costs of third-party?damage?to their infrastructure, such as?underground fiber optic or gas lines. PLC currently employs over 140?people, servicing some of the largest cable?and?telecoms?operators?(e.g., Comcast,?Spectrum,?AT&T, and Google). PLC is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth.? **POSITION SUMMARY ** Outside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on-call contract job to help support our clients with damage?recovery. For?our field investigators, each day and every investigation?is?different. We need inquisitive, self-driven individuals?who?are comfortable rolling up their sleeves and working in a constantly changing, dynamic environment.? Duties - Conduct on-site field?investigations? - Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costing?estimates? - Develop and?maintain?comprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility service?lines? - Remain prepared and willing to respond to damage calls within?a timely?manner? - Complete damage investigations within?7 days?and then work with and support our claims managers to complete the investigation and begin the recovery?process? - Respond to damages same day if received during business hours (if not, first response following day) - Accurately record all time, mileage, and other associated specific items? Requirements - Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, and?possible?damagers? - Smartphone to gather photos, videos, and other information while conducting?investigations? - Computer, with high-speed internet access, to upload and download reports, research cases, and to interact with our claims system and other databases and?portals? - Exceptional attention to detail and strong written and verbal communication?skills? - Proven ability to?operate?independently and prioritize while adhering to?timelines? - Strong and objective analytical skills? - Valid driver's license, current insurance, and reliable vehicle with ability to respond to damages at any?time? - Safety vest, work boots, and hard-hat? Preferred Qualifications and Skills - Current or?previous?telecommunication or utility experience? - Knowledge of underground utility?locating?procedures and systems? - Investigation, inspection, or claims/field?adjusting? - Criminal justice, legal, or military training or work experience? - Engineering, infrastructure construction, or maintenance background? - Remote location determined at discretion of investigations manager **?This is a?contract position. There are no benefits offered with this position. **