Patient Support Service Assistant

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

• 1. Ensures Patient Safety And Comfort.
• 2. Transfers Patients From Non-Ambulatory To Ambulatory Status; To Stretcher, Bed, Unit, Surgery Or Other Ancillary Departments For Testing, Etc. Also Assists Patient In Transfers From Bed To Chair, Commode, Bathroom Etc.
• 3. Proficient In Telephone Skills With The Ability To Access Tele-Tracking Phone Lines Through Out The Hospital Along With The Ability To Prioritize Transfers With In The Tele-Tracking System And Keep Communication Open With The Dispatcher.
• 4. Assist Life Star Personnel With Patient Transfers And Provides An Escort To The Appropriate Area Of The Hospital.
• 5. Ensure O2 Tanks And Other Equipment Transfer With The Patient. If Equipment Is Not Reading Appropriately Notifies A Nurse To Resolve Issue Prior To Transport.
• 6. Cleans All Equipment After Each Use And Documents Issues With Faulty Equipment And Delivers The Equipment To Biomedical Engineering To Be Repaired.
• 7. Maintains Certifications In Cpr.
• 8. Performs One Man Transports For Cardiac Catheterization And Special Procedure Patients Monitoring Patient Throughout Process And Notifies A Nurse Immediately Of Any Excessive Bleeding.
• 9. Safely Operates All Equipment According To Manufacturer Specification.
• 10. Able To Transfer Patients With Portable Telemetry.
• 11. Perform As A Dispatcher When Needed, To Maintain Workflow And Keep Hospital Volunteers Productive And Sustain Communication Between Ancillary Departments And Transporters.
• 12. Demonstrates A Time Conscious Awareness. Strives To Meet Deadlines And Utilize Time Effectively.
• 13. Completes All Assigned Tasks. Exercises Good Judgment In Asking For Assistance From Others.
• 14. Maintains Confidentiality And Uses Discretion When Discussing Patient Matters.
• 15. Follows All Procedures On Safe Patient Interactions And Body Mechanics.
• 16. Adheres To All Safety Procedures In The Handling Of Hazardous Materials And Blood Borne Pathogens.
• 17. Meets Performance Expectations For Customer Service, Teamwork, Resource Utilization, And Staff And Self Development As Outlined In Performance Review.
• 18. Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department/Unit.

EDUCATION

High School Graduate Or Equivalent.

EXPERIENCE

Previous Experience In Patient Related Activities Is Helpful.

LICENSURE

Not Applicable

SPECIAL SKILLS

Must Have Excellent Customer Skills