Retail Rock Climbing Associate

DICK'S Sporting Goods, Inc. Retail Rock Climbing Associate May 27, 2026 Pay information not provided OVERVIEW Join the world’s greatest sports team as a Rock Climbing Associate, driving customer engagement, training, and operational excellence within our climbing department. ROLE RESPONSIBILITIES Drive engagement, training, and educational programs for teammates and customers on all aspects of climbing. Monitor climbing activities and provide assistance to climbers. Direct the workflow and oversee daily operations of the climb department under the direction of the Lead and the Assistant Store Manager. Drive results, ensure company standards, and assist in other operations as needed. Deliver the highest level of customer service while aligning with company service and selling standards. Provide consultative product knowledge to customers and offer expert advice. Instruct climbing techniques for individuals of all ages and experience levels. Deliver instructional lessons as requested. Uphold company standards for merchandise presentation, floor sets, signing, pricing, replenishment, and recovery processes. Assist the climbing lead with team‑building events at the rock wall with guides. Identify and correct safety concerns with the rock wall and equipment, maintaining loss‑prevention standards and controls. Adhere to policies and procedures related to safety, loss prevention, and standard operating procedures, while maintaining confidentiality. Create an inclusive store environment for teammates and customers. Support the team across the store through an all‑hands‑on‑deck approach. Perform other tasks assigned by management. Assist in creating, maintaining, and ensuring compliance of safety SOPs for the building, service areas, climbing wall, and field. Ensure safety and security of teammates, athletes, and property per local regulations. Maintain up‑to‑date certifications. TEAMMATE TRAITS Ensures Accountability Customer-Focus Decision-Quality/Decision-Making Abilities Action-Oriented QUALIFICATIONS Climbing certification required. Must be at least 18 years old to comply with applicable labor laws. #J-18808-Ljbffr