Patient Accounts Representative

Patient Accounts Representative

The Patient Accounts Representative at United Health Services (UHS) Home Care helps ensure patients receive the services they need by accurately processing referrals, verifying insurance coverage, and managing billing information. Working closely with patients, healthcare providers, and internal teams, this role supports a smooth care experience, helps resolve barriers to service, and contributes to positive patient and revenue cycle outcomes. Through dependable service, attention to detail, and collaboration, this position helps make every connection count.

Primary Department: Patient Accounting, UHS Home Care

Primary Work Shift: Day

Regular Scheduled Weekly Hours: 40

Compensation Range: per hour, depending on experience

Job Responsibilities

Essential Functions:

• Process patient referrals and orders accurately by entering required information into systems and generating delivery documentation to support timely service delivery
• Verify insurance coverage and secure prior authorizations to ensure services and equipment meet payer requirements
• Communicate with patients, referral sources, physician offices, and internal teams to resolve questions, corrections, and documentation needs
• Maintain current knowledge of insurance rules and billing regulations to support accurate processing and compliance

Scope and Impact:

• Contribute directly to patient satisfaction and revenue cycle outcomes through accurate and timely order processing
• Exercise judgment within established guidelines to identify issues and escalate complex cases as appropriate
• Work under general supervision with accountability for assigned referrals, authorizations, and follow-up activities

Compliance and Professional:

• Protect patient privacy by handling demographic, insurance, and billing information in accordance with HIPAA and organizational standards
• Complete required training and maintains competency related to insurance verification, authorization processes, and billing workflows
• Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations
• As applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks

Additional Expectations:

• Serve as backup for team members and provide coverage for showroom operations and support retail sales activities as needed
• Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions
• Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations
• Perform additional responsibilities as required to meet department and organizational needs

Position Qualifications

Required:

• High School Diploma or equivalent
• Up to 1 year of related experience in a role or field that provides transferable skills or knowledge relevant to the position
• Up to 1 year of customer/patient-facing experience directly interacting and communication with the public

Preferred:

• Up to 1 year of healthcare experience working in the healthcare industry in any job function

Why You'll Love Working at UHS

At United Health Services (UHS), we believe every connectionto patients, to purpose, to each othermakes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life.

A Culture of Connection We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

Well-Being & Financial Security From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we're here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

Growth That Moves with You With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

A Place to Call Home Located in New York's Southern Tier, UHS offers more than a careerwe offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our missionwe'd love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at