Front Desk / Medical Assistant

Job Description

Job Description

Description:MEDICAL FRONT DESK / MEDICAL ASSISTANT

Joseph H. Neal Health Collaborative (JHN)
Position Type: Full-Time
Setting: Community Health / Intimate Health Clinic

Join a Team Powered by GRACE. Driven by Community.

The Joseph H. Neal Health Collaborative (JHN) is seeking an energetic, compassionate, and highly organized Medical Front Desk / Medical Assistant to serve as one of the first points of contact for our patients.

This is more than a traditional front desk position. We are looking for someone who understands the clinical environment, can confidently support patient flow, and has experience with medical billing and coding . The ideal candidate is a Certified Medical Assistant (CMA) and bilingual in English and Spanish .

Key Responsibilities

The Medical Front Desk / Medical Assistant will:

• Welcome patients and create a professional, confidential, and judgment-free experience.
• Schedule appointments and manage patient check-in and check-out.
• Verify patient demographics, insurance information, and eligibility.
• Enter and maintain accurate information within the electronic medical record (EMR).
• Assist with insurance authorizations, referrals, and patient documentation.
• Support medical billing, coding, claim preparation, and follow-up.
• Review documentation for completeness and appropriate billing information.
• Collect applicable copays and maintain accurate payment documentation.
• Answer and route telephone calls, messages, and patient inquiries.
• Coordinate communication between patients, clinical staff, pharmacies, laboratories, and community partners.
• Assist clinical staff with basic Medical Assistant duties within the employee's training and scope of practice.
• Maintain patient confidentiality and follow HIPAA requirements.
• Help ensure an efficient patient flow from registration through completion of the visit.
• Support JHN's community-centered approach to intimate health, preventive care, and access to healthcare.

Who We're Looking For

JHN needs someone who can move comfortably between patient service, clinical support, and revenue-cycle responsibilities . You should be organized, dependable, welcoming, detail-oriented, and able to handle a busy healthcare environment while treating every patient with dignity.

Our front desk is not simply a reception area—it is the front door to care . The person in this position plays an important role in making sure patients feel welcomed, get connected to the services they need, and have a positive experience with JHN.

About JHN

The Joseph H. Neal Health Collaborative is a South Carolina community-based healthcare organization working to improve access to preventive, intimate, and community health services.

Our model is built around four pillars:

EDUCATION TO KNOW • TESTING TO KNOW • ACCESS TO CARE • RETENTION FOR LIFE

JHN provides intimate health screenings, HIV and STI prevention services, PrEP access, hepatitis C services, chronic disease screening, medication-cost assistance, insurance navigation, food and supportive services, community outreach, and linkage to care.

We believe healthcare should be accessible, respectful, community-centered, and delivered with GRACE.

Powered by GRACE. Driven by Community.

Apply to Join JHN

Candidates should submit a current résumé highlighting their Medical Assistant, medical front office, billing/coding, EMR, and bilingual experience , along with applicable certifications.

Joseph H. Neal Health Collaborative is an Equal Opportunity Employer.

Requirements: Qualifications

Required:

• Previous Medical Assistant or clinical office experience .
• Knowledge of medical terminology and clinical workflows.
• Experience with medical billing and coding .
• Experience with insurance verification and patient registration.
• Strong computer and data-entry skills.
• Excellent communication and customer-service skills.
• Ability to maintain confidentiality and work with sensitive health information.
• Ability to work respectfully with patients from diverse backgrounds and life experiences.

Strongly Preferred:

• Certified Medical Assistant (CMA) or equivalent certification.
• Bilingual – English/Spanish.
• Medical billing and/or coding certification or significant hands-on experience.
• Experience working with Athenahealth or a similar EMR/practice management system .
• Experience in community health, primary care, sexual/intimate health, infectious disease, or public health settings.
• Familiarity with Medicaid, Medicare, and commercial insurance billing.