Night Shift Leader

Job Description

Job Description

Job Title: Night Shift Leader

Location: [Café Location]

Reports To: Restaurant Manager

Department of Labor Classification: Hourly Non-Exempt

Work Schedule: Must be willing to work starting at 5am OR until midnight if necessary (depending on Café hours). Flexible Hours..

Mission Statement

To nourish and energize lives through flavorful, real-food experiences—crafted with care, served with purpose, and rooted in harmony with our community.

Vision Statement

To be the go-to destination where guests and team members feel uplifted—through food, connection, and a shared journey toward wellness and balance.

Core Values

• Harmony – We bring balance to everything we do—from the flavors we craft to the relationships we build.
• People First – We grow by growing others. Our team and our guests are at the heart of every decision.
• Purpose in Every Bite – Everything we serve is intentional: real ingredients, bold flavor, and feel-good energy.
• Community-Driven – We’re more than a café—we’re a neighbor. We invest in our community and celebrate the people around us.
• Positive Vibes Always – We lead with kindness, serve with a smile, and create an uplifting space for everyone.
• Continuous Growth – Just like our ingredients, we stay fresh. We learn, evolve, and always aim higher—together.

Job Summary:

This position provides operational support to General Managers in cafés. The Shift Leader ensures smooth operations during GM transitions, supports under-staffed cafés, leads training initiatives, and maintains brand integrity. This is a hands-on role, ideal for a high-energy leader who exemplifies our values and delivers “Unparalleled Hospitality” at every turn.

Key Responsibilities:

• Support onboarding and training at new cafés and assist with staffing efforts.
• Assist in inventory management and training where needed.
• Lead the implementation of new systems and software with in-store support and training.
• Reinforce company standards and brand values in every operational task.
• Assist with hiring and development in critically under-staffed cafés.
• Provide interim management support during GM vacations or transitions.
• Engage with team members and guests using Tropical Smoothie Café’s hospitality standards.
• Maintain full proficiency in all café roles and demonstrate daily operational excellence.
• Ensure team member training is executed according to TSC and Harmony Restaurants protocols.
• Monitor daily performance, manage labor and food cost using Synergy Suites and other tools.
• Deliver coaching and feedback to drive team growth and performance.
• Review and maintain compliance across health, safety, and service standards.

Required Skills and Abilities:

• Excellent leadership and communication skills.
• Strong experience in coaching, training, and motivating restaurant teams.
• Proficiency in Microsoft Excel, Word, and internal systems (e.g., Synergy Suites).
• Valid driver’s license and proof of insurance.
• Strong organizational, mathematical, and analytical abilities.
• Ability to read and execute operational instructions and training materials.

Physical Requirements:

• Standing, walking, and moving for extended periods throughout shifts.
• Ability to bend, lift, reach overhead, and carry up to 50 pounds.
• Comfortable in fast-paced, customer-facing environments.
• Able to multitask while maintaining a positive and solution-focused attitude.

Working Conditions:

• Shifts typically range from 4 to 8 hours; may vary depending on operational needs.
• Requires schedule flexibility, including weekends, holidays, and varied shift times.
• Must lead by example, following all dress code and hygiene policies.
• Energetic, positive, and collaborative work culture—no fryers!

Education and Experience:

• High school diploma or equivalent required.
• Minimum of two years of restaurant experience, including supervisory or training responsibilities.
• Experience supporting multiple units or transitional teams is highly preferred.

Tropical Smoothie Cafe is a Fast Casual restaurant with a tropical twist. At Tropical Smoothie we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! It started on a beach in Florida. The calm gulf waters, friends enjoying games in the sand and a need for replenishment from the warm Florida sun. We started by blending fruits and vegetables together to create unique and refreshing smoothies. And customers lined up for our tasty creations. Then in 1997, we opened our first cafe in Tallahassee, Florida. Guests now had a place to sit and relax while we made their favorite smoothies. Two years later, we added a range of wholesome food options to complement our smoothies, all made fresh. We started as a destination for flavor, and it’s a proud heritage that we continue today. We are guided by a simple belief: when you eat better, you feel better. Tropical Smoothie Cafe’s menu boasts bold, flavorful smoothies with a healthy appeal, all made-to-order with quality ingredients. We find that real fruits, veggies and juices just taste better. Our toasted wraps, sandwiches, flatbreads and quesadillas are made to suit your individual tastes with quality meats, fresh produce and flavorful sauces. Combine that with a fun, relaxing atmosphere - and unparalleled hospitality - and you can see why people return again and again for the Tropical Smoothie Cafe experience. Our mission is to inspire a healthier lifestyle by serving amazing food and smoothies…with a bit of tropical fun.