Director, Change Management & Organizational Effectiveness

Director, Change Management & Organizational Effectiveness

The Director, Change Management & Organizational Effectiveness serves as the strategic leader responsible for driving change adoption, organizational effectiveness, stakeholder engagement, and leadership enablement in support of major business initiatives and enterprise transformation efforts.

This role partners closely with executive leaders, business stakeholders, Human Resources, and cross-functional teams to assess organizational impacts, build change strategies, strengthen leadership capability, and drive successful adoption of new ways of working. The Director develops and executes change management approaches that improve organizational readiness, stakeholder engagement, communication effectiveness, and long-term sustainment of business outcomes.

Operating in a highly matrixed environment, this role influences leaders across the organization, proactively identifies risks and barriers to adoption, and helps ensure strategic initiatives achieve intended results through effective organizational change and performance enablement.

Job Responsibilities

Change Management & Transformation Leadership

• Lead change management strategies for large-scale business initiatives, transformations, and organizational changes.
• Develop and execute comprehensive change plans that drive awareness, readiness, adoption, and long-term sustainment.
• Assess organizational impacts and stakeholder needs to ensure successful implementation of strategic initiatives.
• Establish and oversee change management methodologies, frameworks, tools, and governance practices that drive consistent execution and adoption across multiple strategic initiatives and organizational transformations.
• Identify adoption risks and resistance points, developing mitigation plans to improve change outcomes.
• Measure and report on organizational readiness, adoption, and effectiveness metrics to evaluate success and inform continuous improvement.
• Coordinate change management activities across multiple concurrent strategic initiatives to ensure alignment, consistency, and enterprise adoption.

Organizational Effectiveness

• Partner with leaders to assess organizational effectiveness and identify opportunities to improve performance, alignment, collaboration, and scalability.
• Facilitate organizational assessments and provide recommendations related to structures, operating models, decision-making processes, and team effectiveness.
• Lead organizational effectiveness assessments and support organizational design recommendations associated with strategic business initiatives.
• Drive initiatives that strengthen organizational capability and improve the effectiveness of leaders and teams.
• Promote practices that enhance workforce adaptability, resilience, and organizational agility.

Stakeholder Engagement & Leadership Enablement

• Partner with executive and senior leaders to develop engagement strategies that build commitment and support for organizational change.
• Coach leaders on effectively leading teams through change and reinforcing desired behaviors and outcomes.
• Facilitate leadership sessions, workshops, and alignment discussions that support business transformation goals.
• Build leader capability to manage change, navigate ambiguity, and sustain organizational effectiveness.
• Foster strong stakeholder partnerships that improve collaboration and increase successful adoption of business initiatives.

Communications & Adoption Strategy

• Partner with business leaders, Human Resources, and Communications teams to develop integrated communication and engagement strategies.
• Ensure clear, consistent, and timely messaging across impacted stakeholder groups.
• Develop communication, change, and engagement plans that increase awareness, understanding, and commitment.
• Drive initiatives that accelerate adoption of new processes, structures, technologies, and business practices.
• Develop stakeholder engagement strategies that build alignment, minimize resistance, and accelerate adoption of strategic initiatives.

Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers. Adheres to all company policies, procedures, and safety standards.

Qualifications

Bachelor's degree in Human Resources, Organizational Development, Business Administration, Communications, Psychology, or a related field required. 10+ years of progressive experience in change management, organizational effectiveness, organizational development, human resources, consulting, or related disciplines. Demonstrated experience leading large-scale organizational change, business transformation, or strategic initiatives across complex, matrixed environments. Experience partnering with senior leaders and cross-functional stakeholders to drive organizational adoption, stakeholder alignment, and business outcomes. Proven experience developing and executing change management, communication, engagement, and organizational effectiveness strategies. Experience facilitating leadership discussions, workshops, and organizational assessments preferred. Change management certification (Prosci or equivalent) preferred. Must meet company's requirements for employment.

Knowledge, Skills & Capabilities

Expertise in change management, organizational effectiveness, stakeholder engagement, and business transformation. Proven ability to influence and build credibility with executive leaders and cross-functional stakeholders. Strong consulting, facilitation, and communication skills with the ability to align diverse stakeholder groups around common objectives. Ability to assess organizational impacts, identify risks, and develop practical solutions that support successful adoption and sustained business results.

What Success Looks Like

Successfully leads change initiatives that achieve intended business outcomes and sustainable adoption. Builds organizational readiness and leadership capability to effectively navigate change and transformation. Improves organizational effectiveness through strong stakeholder engagement, alignment, and execution. Serves as a trusted advisor to leaders on change strategy, organizational effectiveness, and transformation-related initiatives.

How This Role Shows Up

This role is expected to operate in alignment with the Company's DRIVE behaviors, with a focus on:

• Deliver Results by driving successful adoption of strategic initiatives and measurable organizational outcomes.
• Respect Others by building trust, fostering collaboration, and supporting leaders and associates through change.
• Ignite Performance by strengthening leader capability and enabling teams to embrace new ways of working.
• Value Accountability by taking ownership of change outcomes, managing risks, and delivering on commitments.
• Elevate the Business by improving organizational effectiveness and enabling long-term business success through transformation.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.