Customer Experience Agent - Debit Recovery (DR)

Job Description

Job Description

Start Your Career with Provalus!

Provalus is actively hiring Customer Experience Agents to support inbound and outbound customer experience activities. This is a full-time opportunity offering a set schedule, professional training and development, and opportunities for career advancement.

About the Role

As a Customer Experience Agent supporting Debit Recovery (DR) , you will review member-reported suspicious debit card activity and help determine whether fraudulent activity occurred beyond the member’s control or whether the member may have been involved.

Using the information available for each case, you will review the activity, determine the appropriate outcome, and take the necessary steps to resolve the case.

Responsibilities

• Review cases involving suspicious debit card activity reported by members.
• Evaluate available information to determine whether genuine fraud occurred.
• Identify whether suspicious activity occurred beyond the member’s control or involved member participation.
• Take appropriate action based on the findings of each case.
• Provide a professional customer experience while handling sensitive account-related situations.
• Follow established processes and procedures when reviewing and resolving cases.

Schedule

Tuesday - Saturday 
7:30 a.m. – 4:30 p.m. CST

Why Provalus?

• Full-time employment
• Consistent, set schedule
• Professional training and development
• Opportunity to build valuable customer experience and fraud-review skills
• Opportunities for career growth and advancement

If you're ready to build your skills, grow your career, and join a team focused on delivering a professional customer experience, apply today to start your career with Provalus!

\nCompany Description

Founded in 2017, Provalus is a 100% US-based outsourcing organization dedicated to creating technology opportunities in areas where few traditionally exist. By leveraging a unique approach that includes creating talent in rural, veteran-heavy American communities, Provalus is generating a dedicated and superior workforce while fueling a new era of technology talent equipped to strengthen America’s future. Provalus hires and develops the best and brightest talent in every small town they call home to deliver dependable, scalable, quality BPO and IT services to their technology clients and end-users alike. Join the mission to provide outsourcing value from the US.

Company Description

Founded in 2017, Provalus is a 100% US-based outsourcing organization dedicated to creating technology opportunities in areas where few traditionally exist. By leveraging a unique approach that includes creating talent in rural, veteran-heavy American communities, Provalus is generating a dedicated and superior workforce while fueling a new era of technology talent equipped to strengthen America’s future. Provalus hires and develops the best and brightest talent in every small town they call home to deliver dependable, scalable, quality BPO and IT services to their technology clients and end-users alike. Join the mission to provide outsourcing value from the US.