Breast Health Support Representative - Breast Health Network

Breast Health Support Representative - Breast Health Network

The Breast Health Support Representative is responsible for providing support for access to images for interpretation and review by radiologists, referring physicians, and physicians involved in continuum of care of patients. Supports the daily operation of image interpretation/management and transfer, including preparation of soft copy image display, retrieving digital images for interpretation, and assisting customers with obtaining patient information and images. Manages filing of image related reports and documents into the EMR. Prepares images for reporting and performs quality control of reporting status.

Essential Responsibilities:

• Organizes daily workflow of images and assists hospital staff in the execution of their duties by acting as a resource person for timely, effective use of services, both in electronic and manual modalities.
• Downloads images from other institutions into the PACS system.
• Routinely checks PACS monitors to ensure that studies are flowing from the acquisition modalities and are properly routed to the review stations to assure a clinical continuity of service.
• Initiates and follows through with tracking missing images to point of acquisition, documents transmission of these images to PACS and follows through with notification of person.
• Generates reports designed to track images from acquisition to PACS and interacts with managers in tracking these images.
• Resolves broken, combined and misidentified studies. Transmits electronic images as needed.
• Processes requests for image release and follows retrieval procedures.
• Scan and fax documents as required.
• Process incoming and outgoing mail.
• Manages critical results communication for Radiologists.
• Troubleshoots technology issues and provides first line support and/or dispatches specialists to resolve Radiology IT issues.
• Appropriately documents HIPAA compliance.
• Ensures necessary images are available for radiologist, surgeons and physician's patients either via the web product for PACS, hard copy film, powershare, CD/DVD, or other established means.
• Updates patient demographics, merge patients, merge images to studies, and updates order information when defined as part of established procedures or import/export of images data.
• Performs other tasks related to the operation and monitoring of radiology clinical and administrative information systems.
• Provide timely update of outside prior imaging request for radiologist and technologist.
• May assist with release of information (ROI) requests, which involves interacting in person or over the phone with patients and giving instruction/assistance in completing the ROI request process.
• May assist with merging duplicate accounts, which requires research and problem solving to ensure that the duplicate accounts are one and the same patient and determine which account number to be used.
• May assist with chart pickup, as time permits, and with reconciling retrieved medical records.
• May assist with Quality control of report status and interface of reports into EMR.
• May assist with powerscribe reporting.

General Responsibilities:

• Performs other duties as assigned

Minimum Qualifications:

Experience:

• 0 - 3 years' experience required.
• Experience with the following IT systems: Philips iSite, Philips Intellispace(or other PACS systems), PowerScribe (or similar speech recognition medical dictation systems), Epic Radiant (or similar Radiology Information System product), Epic Hyperspace (or similar EMR product) preferred.

Education:

• High School Diploma or GED required.

Licensure/Certifications/Registrations Required: None

Knowledge, Skills and Abilities:

• Exhibit a working knowledge of advanced imaging applications.
• Experience working with a PACS system.
• Demonstrated human relations and effective communication skills.
• Demonstrated knowledge of DICOM and application interface interaction with enterprise systems.
• Ability to effectively present technical and service related information and respond to questions in one-on-one and group situations.
• Ability to perform the essential functions of the job as outlined in the position description.
• Requires a high level of organizational skills for sorting/filing duties.
• Strong interpersonal, analytical and multi-tasking skills.
• Ability to work independently; strong written and verbal skills.
• Working knowledge of HIPAA regulations.