Workforce & Capacity Manager

Job Description: Provide visionary leadership to a diverse team, fostering a culture of collaboration, accountability, and continuous improvement. Partnership with District Manager on Capacity/Scheduling strategies. Execute objectives, conduct performance evaluations, and facilitate career development for team members. Promote a positive work environment that encourages innovation and problem-solving. Implement workforce optimization strategies including- Scheduling and Resource Allocation to meet business goals, across the zone. Ensure routing of right technician, to the right job, for most efficient and productive route. Collaborate with District Managers to align field operations with staffing requirements and demand fluctuations. Monitor and analyze workforce metrics to identify trends and areas for improvement. Maintain Visibility into performance of district KPI’s such as D.O.W, Opti-Fit, Replacement Volume, Job Completion and Technician Turnover. Oversee the planning and allocation of resources, including equipment, facilities, and personnel, to meet operational demands. Develop and maintain a capacity planning framework that aligns with organizational objectives. Collaborate with Director of Workforce/Capacity Leadership, District Managers and Operations Team to develop short-term workforce and capacity management strategies aligned with growth objectives. Requirements: Bachelor’s degree in business, Operations Management, or a related field. 4-6 years Proven experience in workforce and capacity management. 1-3 years Leadership experience. Knowledge of customer service and administrative protocols. Ability to provide world-class customer service. Ability to lead within a fast-paced, high-volume operation. Proven experience developing high performing teams that deliver extraordinary results. Benefits: Competitive weekly pay and bonus opportunities. Total job benefits valued at more than $10k*. 401(k) plan with company matching. Medical coverage plans customized to suit your needs. Commitment to work/life balance through our paid time off (PTO) programs. Company holidays and paid volunteer days. Up to $5,250 in tuition reimbursement per year. #J-18808-Ljbffr