Technical Support Specialist, BIM

Job Requisition ID # 26WD99372 Position: Technical Support Specialist Job Summary We are hiring a Technical Support Specialist to join our support team. Reporting to a Support Manager, you will actively engage with Autodesk customers to provide solutions, direction, and general troubleshooting for BIM 360 and Forma products via phone, chat, and web. You will collaborate with peers to analyze customer activity trends and contribute to the development of the Autodesk Knowledge Network. Key Responsibilities Respond to BIM 360 / Forma support requests. Prioritize critical technical issues and monitor service level compliance. Document support interactions in a company‑wide case management system. Advance unresolved issues to senior staff as required. Research, verify, and document product defects. Actively handle personal backlog of support requests. Manage customer and account team expectations by providing timely updates on progress. Remain informed on improvements in supported products relevant to the BIM industry. Assist in the fundamental development and maintenance of knowledge base quality. Influence product management and product development to make improvements. Minimum Qualifications Bachelor's degree or related field. 2+ years of BIM industry experience. Proficiency or familiarity using Forma/BIM related software (Field, Glue, Plan, Docs) in a production environment. Strong customer service, troubleshooting, and analytical skills. Strong written and verbal English communication skills. Additional language skills are advantageous. Knowledge of AEC products is desirable. Additional Information Benefits: Health, financial, wellness, and time‑off benefits. More details at Salary Transparency: For U.S. roles, starting base salary between $60,100 and $107,690. Offers may exceed this range. Opportunities to develop webinars, training materials, host Q&A sessions, and present at events such as Autodesk University. Equal Employment Opportunity At Autodesk, we are building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal history, consistent with applicable law. #J-18808-Ljbffr Autodesk, Inc.