Operations Manager - Last Mile

Last Mile Operations ManagerAccelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As a Last Mile Operations Manager at RXO, you'll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future.What your day-to-day will look like:Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpersDevelop and mentor staff to reach goals; train staff on company policies and proceduresCarry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issuesEnsure compliance with corporate warehouse policies, procedures, and programsSupervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problemsUse route planning software to build efficient delivery routesManage the dispatch of contract carriers and resolve issues throughout the dayIdentify problem areas, including restructuring routes to improve operational efficienciesTrain and develop contract carriers, and dispatchers to meet and exceed customer expectationsEnsure that all work is completed accurately and within established time frameEnsure photos are taken for every jobAllocate and request additional resources as neededAt a minimum, you'll need:5 years of related logistics and supervisory experienceExperience with Microsoft Office such as Word, Outlook, and Excel.It'd be great if you also have:Bachelor's degree in business, logistics, or similarAvailability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionallyExperience mentoring, training, and guiding newer/less-experienced team membersBilingual English/Spanish (read, write, and speak both languages)Strong business acumen with the willingness to act in partnership with management teamsDoes this sound like you? Check out what else RXO has to offer.Why Join Us:Our BenefitsComprehensive medical, dental, and vision plans401(k) retirement plan with up to 5% company matchPre-tax accounts to help streamline eligible expensesCompany-paid disability and life insuranceEmployee Assistance Program (EAP)Career and Leadership Development ProgramsPaid time off, company holidays, and volunteer daysOur CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.