Food Prep Assistant

Store Associate

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:

Food Merchandising:

• Complies with company guidelines for maximizing sales, profitability and customer service by ensuring all grocery deliveries are accurate, stocked, attractively displayed and priced correctly.
• Completes build-to's for ordering/purchasing merchandise.
• Maintains inventory by checking in delivery, pricing items, stocking merchandise according to schematic.
• Deliveries are validated by verifying invoices; reviewing discrepancies with Store Manager; delivers outdated merchandise to Store Manager to ensure what the store is being charged verifies with what was delivered.
• Prepares displays by assembling, dating and price marking in-store displays.
• Rotate food items, monitoring quality and freshness measures to protect our customers from illness
• Monitor and maintain food preparation area and display cases to attract and retain customers
• Assist training new associates (with an emphasis on excellent customer service) when necessary
• Monitor and organize inventory to prevent being out of stock on an item a customer stopped in to purchase
• Uses and coaches food service staff to use suggestive selling and other techniques to maximize sales.
• Makes price changes in accordance with Company and/or brand guidelines; places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
• Prepares and ensures food items are prepared according to menus and recipes with proper weights, holding times and temperatures; practices and ensures safe food handling procedures are followed.

Customer Satisfaction:

• Provides prompt excellent customer service in a courteous, friendly and attentive manner.
• Greets customers as they enter the area and thanks customers as they leave.
• Resolves or assists to resolve routine customer concerns within established guidelines.
• Reports to work on time and follows the dress and appearance code.
• Prepare and serve quality food and beverage to satisfy the needs of the customer

Facility Condition:

• Maintains safe and clean work environment by complying with procedures, rules and regulations.
• Sweeping and mopping or cleaning floors.
• Dusting and/or washing windows, counters, displays, store areas and bathrooms.
• Picking up and disposing of trash, litter or debris.
• Inspect store facilities and equipment for safety, cleanliness, and proper working order.
• Cleaning/checking equipment including the coffee machines; grill, fry or other cooking units; beverage, ice or other refrigeration units; and other machines, tools and work aids used.

Financial Controls:

• Notifies the Store Manager of any inventory or operating discrepancy.
• May receive and sign vendor deliveries and verify quality and quantity of product.
• Follows vendor check-in procedures and accounts for quality and quantity of product received during vendor deliveries.
• Follows Company and/or brand guidelines for product breakage or spoilage.

Staffing Controls:

• Supervises the activities of food prep employees engaged in preparing and serving food and other related duties in the absence of the Store Manager.
• Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.
• Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.
• Assists with scheduling and assigning duties to Restaurant employees.
• Assists with counseling of employees and provides feedback to help employees improve performance.

Internal/External Controls:

• Follows and ensures food prep employees follow all government laws, health and safety codes, food brand inspection standards, and the Company policies, procedures and standards that apply to the conduct of business. Seeks guidance from the Store Manager and/or appropriate management areas about legal questions or obligations.
• Security Controls: Assists the Store Manager in maintaining a safe environment for employees and customers and protecting Company assets such as information, product, equipment and property.
• Reports all incidents (employee or customer injury, theft, property damage, improper sanitation or waste disposal, etc.) to the Store Manager.
• Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.

Administrative Controls:

• Prepares or assists in the preparation of periodic sales, product and operating reports as directed by the QSR Supervisor.
• Attends job-related meetings (may be required to work irregular hours).
• Maintains intradepartmental work flow by fostering a spirit of cooperation.
• Comply with company policies and procedures
• Contributes to team effort by accomplishing related results as needed.
• Performs all duties with minimal supervision.
• Performs other duties as assigned by the Store Manager.
• May take inventory of supplies and equipment.
• Takes inventory of stock to identify items to be reordered or replenished.
• Reviews and verifies employee paperwork and timekeeping records to ensure accuracy and completeness.

Work Environment:

• Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
• Take out the garbage during the day or early evening hours, etc.
• Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer
• Exposure to occasional noise
• Work with minimum direction and periodic supervision

Job Requirements:

• Minimum age of 18 years old.
• High school diploma or equivalent plus 6 months to 1 year of retail store or food service work experience or an equivalent combination of education, training and work experience.
• Knowledge of basic business and customer service principles including planning and organizing, resource management and leadership skills.
• Ability to communicate information and ideas in a clear and understandable manner.
• Ability to deal with customers, unanticipated problems or events using standard procedures.
• Ability to work as scheduled including arriving to work on time.
• Ability to accurately operate a variety of equipment that may include hot or cold or beverage dispensers, grills, ovens or fry stations and other machines or tools.
• Ability to perform essential duties and physical functions described below.
• Ability to work in the conditions described below.

Physical Requirements:

• Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).
• Ability to grasp, reach and manipulate objects with hands for entire shift. (Handwork requires eye-hand coordination.)
• Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
• Able to reach overhead for objects
• Ability to bend and twist at waist
• Ability to communicate orally
• Ability to operate a cash register and/or computer keyboard
• Ability to stoop, kneel, squat, bend, push, and pull
• Ability to work alone
• Be exposed to occasional noise
• Ability to stand and/or walk for an entire shift
• May require climbing a ladder to store and retrieve materials or place and remove signs