Senior Teller

Position Title:

Senior Teller

Department:

Deposits

Reports to:

Branch Manager

Classification:

Non-Exempt

POSITION SUMMARY: The Senior Teller is responsible for accurately conducting financial transactions, providing excellent customer service to bank customers and responses to inquiries regarding products and services. This role assists in managing workflows, coaching team members, and ensuring service standards are consistently met. Duties are performed under the supervisor of the Branch Manager and follow established bank policies and procedures.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

• Balance currency, coin, and checks in cash drawer at end-of-shift and calculate daily transactions using computer, calculator, or adding machine, balance and replenish automated cash recycler, identify transaction errors when debits and credits do not balance
• Accurately process customer transactions such as cash back, deposits, term deposits, loan payments, retirement savings plan contributions, night deposits, courier deposits, and mail deposits and other requests by following established bank policy.
• Prepare and verify cashier's checks, money orders, cash advances, and disbursements checks
• Balancing the vault, ordering and selling currency and coin
• Perform risk-based override decisions within established authority limits by evaluating transaction risk, reviewing supporting documentation, ensuring regulatory compliance, identifying potential fraud concerns, and exercising sound judgment to protect both customers and the bank
• Assist monthly and quarterly branch audits of cash drawers, the vault, key inventory, safe deposit box audit and others as assigned.
• Ensure the highest level of customer service possible is provided to all bank customer at each interaction.
• Identify customer needs and recommend appropriate products and solutions
• Follow procedures established according to teller manual, including opening and closing check lists and all other policies set forth by First Oklahoma Bank

REQUIRED QUALIFICATIONS:

Knowledge/Skill/Ability

• Ability to demonstrate good math skills, exercise sound judgment and discretion, maintain confidential information
• Adaptability - ability to adapt to fast pace and rapid changes. Ability to juggle multiple tasks and handle unexpected delays or events while maintaining constant attention to detail
• Strong organizational and problem solving skills
• Practice and promote teamwork within the organization
• Excellent interpersonal and customer service skills with both staff and bank customers
• High level of dependability regarding attendance and punctuality

Equivalent Education/Experience

• High school diploma or equivalent is required.
• Three Years recent teller experience is required.

Preferred Experience/Qualifications

• Associate's degree preferred
• Five years recent teller experience is preferred.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk, see or hear. The employee is frequently required to stoop, stand and walk. The employee must regularly lift and/or move up to 8 pounds and frequently lift and/or move up to 8 pounds.


The worker is not substantially exposed to adverse environmental conditions. (typical office/administrative work environment.

SPECIAL JOB DIMENSIONS:

Work involves periodic overtime and adherence to deadlines and project completion deadlines.

Note: The above statements are intended to describe the general nature of work and level of being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required for this position. The tasks and procedures involved in the performance of the job responsibilities may vary from day-to-day. Major changes in the areas of responsibility will require revision of this job description.