Service Desk Technician

Service Desk Analyst | Onsite

We're looking for a motivated Service Desk Analyst to provide technical support for onsite users and remote locations. This role involves troubleshooting hardware, software, network connectivity, Windows 11, and Office 365 issues, assisting with system installations and maintenance, and delivering excellent customer service in a fast-paced environment.

Requirements:

• 5+ years of IT support experience or CompTIA A+/Network+ certification
• Strong troubleshooting skills in desktop support, networking, and end-user support
• Experience with Windows 11, Office 365, and basic network troubleshooting (TCP/IP, DNS, DHCP, Wi-Fi, VPN connectivity)
• Excellent customer service and communication skills
• Ability to work onsite 5 days per week (8-hour shifts between 6:30 AM and 6:00 PM)
• MacOS experience preferred
• MSP or multi-site support experience is a plus
• Self-starter who enjoys solving complex technical issues in a dynamic environment

Job Type & Location

This is a Permanent position based out of Carrollton, TX.

The pay range for this position is $60000.00 - $60320.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Provided to individual candidates

This is a fully onsite position in Carrollton,TX.

This position is anticipated to close on Oct 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.