ROI Medical Records Specialist

Processing release of information requests, the full-time ROI Medical Records Specialist will ensure accuracy and compliance with HIPAA regulations while providing exceptional customer service in a remote setting. Key responsibilities Completes release of information requests by retrieving, scanning, and transmitting medical records according to established procedures Validates requests and authorizations, performs quality checks, and maintains confidentiality and security of patient information Provides excellent customer service by addressing inquiries, ensuring understanding of requests, and proactively identifying client concerns Required qualifications High School Diploma (GED) required A minimum of 2 years prior experience in a medical records department or similar setting preferred Strong computer software experience, with a general working knowledge of Microsoft Word and Excel required Ability to type 50 wpm and use fax, copier, and scanning machines Excellent organizational skills and proven customer satisfaction skills